Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Ritik Mohanty

Ritik Mohanty

Project Manager/Sales Ops Manager/Operations Manager
Mumbai

Summary

Goal-oriented manager with distinguished experience in Startup industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Sales Operations Manager

QubeHealth
Mumbai
06.2022 - Current
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Operations Manager

QubeHealth
Mumbai
11.2020 - 06.2022
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Devised processes to boost long-term business success and increase profit levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Process Engineer

Hindustan Zinc Ltd
Udaipur
12.2019 - 11.2020
  • Delivered world-class service quality and ensured prompt resolution of technical snags by using data analytics tools as well as six sigma tools for driving process improvements.
  • Applied Data Analytics tools and basic Six Sigma tools for gathering and analyzing data pertaining to the rejection of lead ingots, as a result of which reduced the rejection from 4% to 1%
  • Recommended changes in SOP and assessed causes and effects by using FMEA analysis and developed fish bone diagram.
  • Successfully implemented 5S in the plant unit by using interactive online platform for exchange of information and communicate about their experiences of being a part of 5S implementation initiative
  • Within 8 months improved the unit ranking to 2nd position and the effort was appreciated by all the unit heads

Education

B.Tech - Chemical Engineering

IGIT SARANG
Odisha
05.2015 - 05.2019

Skills

    Sales Reporting

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Certification

Hubspot Sales Solftware

Timeline

Hubspot Sales Solftware

04-2023

Hubspot Service Hubs Software

04-2023

Sales Operations Manager

QubeHealth
06.2022 - Current

Operations Manager

QubeHealth
11.2020 - 06.2022

Six Sigma Green Belt

11-2020

Process Engineer

Hindustan Zinc Ltd
12.2019 - 11.2020

B.Tech - Chemical Engineering

IGIT SARANG
05.2015 - 05.2019

NTSE Scholar

05-2013

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Ritik MohantyProject Manager/Sales Ops Manager/Operations Manager