Magimairaja Sagayanathan
Senior Recruiter
Secunderabad
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Associate Recruiter
W3 Global
Uppal, Hyderabad
11.2021 - 09.2022
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
SeniorTechnicalChat Support(Verizon)
Tech Mahindra BPS Private Limited
Hitech City, Hyderabad
02.2021 - 11.2021
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Seller Support Associate - Email
Amazon Development Center
Hyderabad, Telangana
09.2018 - 11.2019
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Provided seller support on refunds, posted feedback and policy changes.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Assisted sellers with platform requirements for renewals and upgrades.
Pod Lead - Senior Process Associate
Cognizant Technology Solutions
Hyderabad, Telangana
06.2016 - 08.2018
- Met month-end reporting objectives and deadlines.
- Performed reconciliations to drive accuracy and validity of financial information.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Process Associate
Genpact India Private Limited
Uppal, Hyderabad
10.2011 - 05.2016
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
Customer Service Associate
Tata Business Support Services
Hyderabad
11.2008 - 04.2011
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Information Technology
Annamalai University
Chidambaram 09.2006 - 12.2012
Skills
Full cycle recruiting
undefinedTimeline
Associate Recruiter
W3 Global
11.2021 - 09.2022
SeniorTechnicalChat Support(Verizon)
Tech Mahindra BPS Private Limited
02.2021 - 11.2021
Senior Seller Support Associate - Email
Amazon Development Center
09.2018 - 11.2019
Pod Lead - Senior Process Associate
Cognizant Technology Solutions
06.2016 - 08.2018
Process Associate
Genpact India Private Limited
10.2011 - 05.2016
Customer Service Associate
Tata Business Support Services
11.2008 - 04.2011
Bachelor of Science - Information Technology
Annamalai University
09.2006 - 12.2012
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