MAHABOOB SYED
Deputy General Manager- Delivery Lead F& A @ Cognizant
Hyderabad
Summary
Professional with 18 years of experience in leading Procurement to Pay, Order to Cash and Record to Report towers, delivering Best in Class results to Clients. Expert in driving Transformation projects utilizing Six Sigma knowledge combine with knowledge of Machine Learning and Artificial Intelligence.
Experienced in interacting with CXO level stake and driving their agenda. Competent in developing new processes and transforming existing ones at business unit level while addressing staffing, technology, and training requirements.
Overview
18
18
years of professional experience
1
1
Practitioner of Machine Learning and Artificial Intelligence
Work History
Delivery Leader, Deputy General Manager –Cognizant
Cognizant
Hyderabad
10.2021 - Current
- Leading a team of 80 Professional delivering F&A for global Media and Technology clients
- Lead a seamless transition of 35 FTE’s covering P2P, O2C and R2R Towers
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed large, transformative initiatives impacting multiple delivery channels.
- Identified and managed path and milestones of delivery schedules.
- Implemented Automations to gain efficiencies and keep green SLA’s
- Involved in appraisal processes of the team, creating meaningful career opportunities.
- Tracked initiatives, engaged with operational teams and database administrators to deliver on business requirements.
Assistant Vice President - Service Delivery Leader
Genpact
Hyderabad
09.2018 - 09.2021
Lead 200+ professionals providing P2P and OTC services to US clients.
- Successfully lead and implemented both RPA and Machine Learning automation projects
- Created successful solutions for F&A accounts and lead multiple transitions
- Owned Service delivery, collaborating with various teams to ensure seamless operations and top line, bottom line numbers are achieved.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Senior Manager – Operations Leader
Genpact
Hyderabad
12.2014 - 08.2018
- Lead 120 Procure to Pay professionals and outperformed Service Levels through driving Transformation resulting in securing repeat business from customer worth $20MM TCV.
- Played a key role as a member of Sales Team that successfully bid 130 FTE T&E processes
- Lead 130 FTE transition from client location and ensured all toll gates are met.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Manager
Black Belt
Hyderabad
06.2013 - 11.2014
- Merit of being Green Belt Certified, Black Belt Trained and Tested; delivering 2 black belt projects, mentored 8 GB’s.
Manager Service Delivery
Genpact
Hyderabad
06.2012 - 05.2013
- Lead a team of 60 P2P and O2C professionals delivering Best in Class Services to the Customers
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Leveraged ‘Lean Methodology’ to create a workflow for emails with the objective to reduce TAT from 5 days to 3 days and creating efficiencies for 3 FTE’s productivity release.
Assistant Manager Delivery
Genpact
Hyderabad
11.2009 - 05.2012
- Led Procure to Pay teams to deliver Improved Turn Around Time and Accuracy for the clients
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Improved TAT on untouched invoices from p95 12 days to P95 5 days using DMAIC methodology; delivered a business impact of $100K.
Management Trainee
Genpact
Hyderabad
11.2008 - 10.2009
- Successfully transitioned OTC process
- Won ‘Best Transition’ Award from Service Delivery Leader for staying ahead of timelines and ensuring zero deviations
Process Specialist
Genpact
Hyderabad
11.2006 - 10.2008
Process Associate
Genpact
Hyderabad
06.2005 - 10.2006
Education
PGDBM - Artificial Intelligence and Machine Learning
01.2020 - 12.2021
M.Com - International Business
07.2002 - 06.2004
GPA: 71
B.Com - Accounting And Finance
07.1999 - 05.2002
GPA: 73
Certified Professional in Machine Learning and Artificial intelligence Six Sigma Green Belt Certified & Trained Black Belt Seven Habits of Highly Effective People Train the Trainer Certified - undefined
Skills
Lean Six SigmaProcess automation, RPA, AI
Transitions
Soft SkillsMotivatorCommunicatorChange AgentHighlightsAs Senior ManagerLead the new T&E transition, involved in Solution identification, process trainings, and helped in setting up new process completelyProvided daily updates to Customer and internal stake holders Primary point of contact for Escalations and providing root cause analysis with corrective action plansAs Manager OperationsEncouraged team to file 400 plus Lean ideas from which 54 approved by customer in 2012Contributed as a Business Continuity Planning (BCP) Lead for a shop of about 200 professionals, ensuring business operations are not affected despite strikes or natural calamitiesCredited with receiving Promoter from all customers, 2nd time in succession in H2 2013As Assistant Manager OperationsWon ‘Operational Excellence Award’ in All Employee Town Hall October 2011Ensured less than 10% attrition for entire year 2011Contributed as Business Continuity Planning (BCP) Lead for a shop of about 200 professionals, ensuring business operations were not disturbed despite strikesTimeline
Delivery Leader, Deputy General Manager –Cognizant - Cognizant
10.2021 - Current
Great Learning University - PGDBM, Artificial Intelligence and Machine Learning
01.2020 - 12.2021
Assistant Vice President - Service Delivery Leader - Genpact
09.2018 - 09.2021
Senior Manager – Operations Leader - Genpact
12.2014 - 08.2018
Manager - Black Belt
06.2013 - 11.2014
Manager Service Delivery - Genpact
06.2012 - 05.2013
Assistant Manager Delivery - Genpact
11.2009 - 05.2012
Management Trainee - Genpact
11.2008 - 10.2009
Process Specialist - Genpact
11.2006 - 10.2008
Process Associate - Genpact
06.2005 - 10.2006
Nizam College, Osmania University - M.Com, International Business
07.2002 - 06.2004
SR&BGNR Govt Collage - B.Com, Accounting And Finance
07.1999 - 05.2002
- Certified Professional in Machine Learning and Artificial intelligence
Six Sigma Green Belt Certified & Trained Black Belt
Seven Habits of Highly Effective People
Train the Trainer Certified,