MAHABOOB SYED

• Leading a team of 80 Professional delivering F&A for global Media and Technology clients
• Lead a seamless transition of 35 FTE’s covering P2P, O2C and R2R Towers
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed large, transformative initiatives impacting multiple delivery channels.
• Identified and managed path and milestones of delivery schedules.
• Implemented Automations to gain efficiencies and keep green SLA’s
• Involved in appraisal processes of the team, creating meaningful career opportunities.
• Tracked initiatives, engaged with operational teams and database administrators to deliver on business requirements.

Lead 200+ professionals providing P2P and OTC services to US clients.

• Successfully lead and implemented both RPA and Machine Learning automation projects
• Created successful solutions for F&A accounts and lead multiple transitions
• Owned Service delivery, collaborating with various teams to ensure seamless operations and top line, bottom line numbers are achieved.
• Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
• Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.

• Lead 120 Procure to Pay professionals and outperformed Service Levels through driving Transformation resulting in securing repeat business from customer worth $20MM TCV.
• Played a key role as a member of Sales Team that successfully bid 130 FTE T&E processes
• Lead 130 FTE transition from client location and ensured all toll gates are met.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed strong organizational and communication skills through coursework and volunteer activities.

• Merit of being Green Belt Certified, Black Belt Trained and Tested; delivering 2 black belt projects, mentored 8 GB’s.

• Lead a team of 60 P2P and O2C professionals delivering Best in Class Services to the Customers
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Leveraged ‘Lean Methodology’ to create a workflow for emails with the objective to reduce TAT from 5 days to 3 days and creating efficiencies for 3 FTE’s productivity release.

• Led Procure to Pay teams to deliver Improved Turn Around Time and Accuracy for the clients
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Improved TAT on untouched invoices from p95 12 days to P95 5 days using DMAIC methodology; delivered a business impact of $100K.

• Successfully transitioned OTC process
• Won ‘Best Transition’ Award from Service Delivery Leader for staying ahead of timelines and ensuring zero deviations