Mahadevan Natarajan
Assistant Manager-BPO-Operation
Trichy,TN
Summary
Accomplished Assistant Manager at Exela Technologies, renowned for enhancing operational efficiency and fostering effective team leadership. Spearheaded strategic initiatives, boosting productivity by 20% while minimizing costs. Cultivated a collaborative work environment, driving business growth and employee satisfaction. Proficient in performance assessment and cost efficiency strategies, consistently exceeding expectations and delivering exceptional results.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Assistant Manager
Exela Technologies
01.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Enhanced team productivity by streamlining operational processes.
Education
Bachelor of Arts -
Bhisop Heber College
Trichy, Tamil Nadu 04.2001 -
Skills
Operational efficiency management
Effective team leadership
Performance assessment expertise
Cost efficiency strategies
Timeline
Assistant Manager
Exela Technologies
01.2008 - Current
Bachelor of Arts -
Bhisop Heber College
04.2001 -
Playing cricket
I have been actively involved in playing cricket for several years, participating in both competitive and friendly matches. This experience has strengthened my teamwork, leadership, and strategic thinking abilities. As a player, I have learned to perform under pressure, adapt to changing situations, and maintain discipline and focus over extended periods.
- Team Collaboration: Worked closely with diverse teammates to achieve common goals, fostering strong communication and trust.
- Leadership: Served as captain for my Line of business team, guiding match strategies and motivating players.
- Strategic Thinking: Developed and executed game plans, analyzing opponents’ strengths and weaknesses.
- Highlights : As a team we won Trichy Exela Cup-2018 (in my captaincy ).