MAHARNAB BASISTHA
Guwahati
Summary
Experienced Learning & Development Leader with over 15 years in training delivery, operations, counselling, and learning consulting across diverse sectors. Demonstrated success in driving large-scale training initiatives, leading mobilization and in-house programs, executing branding activities, and coordinating impactful training campaigns. Adept at developing high-performing teams and leaders, applying adult learning principles and effective instructional techniques. Skilled in adapting training methodologies to meet organizational needs and improve both individual and team outcomes. Recognized for building strong stakeholder relationships, optimizing processes, and delivering measurable impact in workforce development.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Center Head
National Skill Development Corporation
Guwahati
11.2025 - Current
- Assisted in managing overall centre performance and operations.
- Supported operational and administrative management ensuring compliance with SOPs.
- Monitored costs, assisted with budgeting, vendor payments, and government approvals.
- Coordinated with stakeholders including government bodies, internal teams, and partners.
- Managed team activities, verified data, and maintained compliant records.
- Facilitated training management, including curriculum development and feedback.
- Delivered training alongside principal language trainers for Japanese and German.
AVP- Training
Motilal Oswal Financial Services Ltd
Delhi
11.2022 - 10.2025
- Led training and mobilization initiatives across North & East India, aligning them with organizational goals.
- Supervised and mentored trainers, driving employee engagement and guidance.
- Oversaw training operations: onboarding, product knowledge, sales techniques, leadership development, and behavioral skills.
- Coordinated with sales and advisory staff for revenue opportunities and support.
- Implemented branding and outreach activities to enhance visibility.
- Maintained accurate records of employee progress and outcomes.
- Collaborated on resource planning and training budgets.
- Mentored trainers and sales managers for talent development and leadership pipeline.
- Directed onboarding and behavioral/leadership programs to boost performance.
- Instituted data-driven evaluation to track ROI and refine interventions.
- Partnered with Sales Leadership, HR, and Business Units to integrate training into business goals.
- Built strong relationships with management, addressing unique market challenges.
- Twice awarded Excellence in Learning Impact Measurement (EVOLVE) by Economic Times HRWORLD (2023–24 & 2024–25).
- Delhi, India
Manager - L&D
Stanza Living (Dtwelve Spaces Pvt. Ltd)
Gurgaon
04.2021 - 11.2022
- Developed comprehensive training programs including initial and update training.
- Collaborated with HR for needs analysis and curriculum planning.
- Created quality content and certification calendars for sales and revenue management.
- Established learning mediums including LMS platforms and performed quality audits.
- Traveled regularly to meet sales teams, monitored development, and implemented coaching sessions.
- Gurgaon, India
Hub Training Manager
OYO Hotels and Homes Pvt. Ltd
Gurgaon
04.2019 - 04.2021
- Defined, designed, delivered, and measured training effectiveness for the region.
- Created regional training calendars and roadmaps based on developmental needs.
- Implemented blended solutions and instructional activities, maintained records, and conducted audits.
- Guided Coaches and Hub General Managers, measured training impact, and developed certification models.
- Awarded Certificate of Achievement by CBO; oversaw onboarding of 300 BDMs in 12 months.
- Gurgaon, India
Manager, Business Development (North Region)
Calm Achiever
Gurgaon
07.2018 - 04.2019
- Aligned organizations with business objectives and addressed client needs.
- Specialized in interacting with HR Heads, CXOs, and key decision makers.
- Gave presentations, prepared documents, built corporate relations, and tapped new organizations.
- Customized training needs and metrics as per client requirements.
- Exclusive Partner of GTD model in India by David Allen & Company, Gurgaon, India
Assistant Manager
Franklin Covey Training & Consulting LLP
Gurgaon
12.2013 - 06.2018
- Handled sales and business development across India & South Asia.
- Managed customer operations, presentations, and client interactions.
- Organized and developed training materials, managed onboarding and retention, and facilitated needs analysis.
- Supervised over 150 training programs and ran impact meetings.
- Gurgaon, India
Executive - Online Business Unit
Net4 India Pvt. Ltd
Noida
06.2013 - 12.2013
- Managed brand marketing, key account management, contract negotiations, and sales.
- Developed market plans and generated new sales opportunities.
- Created growth plans targeting key clients and services.
- Noida, India
Agent - Third Party Collections
Iqor India Services Pvt Ltd
Noida
04.2012 - 12.2012
- Collected dues for US education loans, attained daily targets, handled customer queries, and maintained compliance.
- Drove new leads and managed daily call routines and reporting.
Agent – Collections
Ienergizer
Noida
- Collected credit card dues for a US bank, pursued leads, and submitted activity logs.
- Promoted customer retention and upsold higher payments to clients.
- Submitted up-to-date activity and production logs to management for review.
- Promoted customer retention through high-quality service and follow through.
- Made appointments with potential clients and upselling them for higher payments.
Education
BCA - Computer Applications
Sikkim Manipal Institute
01.2016
Aircraft Maintenance Engineering - Avionics
Indian Institute of Aeronautical Science
Kolkata01.2010
XII - Science
Faculty Higher Secondary School
Guwahati01.2007
X -
Faculty Higher Secondary School
Guwahati01.2005
Skills
- Sales training and process development
- Web and virtual training
- Adult learning principles
- Operations management
- Instructional design proficiency
- Training impact assessment
- Facilitation expertise
- Blended learning strategies
- Management information systems (MIS) reporting
- Training needs analysis
- Microsoft Office proficiency
- Coaching and mentoring skills
- Business development strategies
- Team leadership
- Project coordination and delivery
- Account management expertise
- Stakeholder engagement
- Communication skills
- Problem-solving abilities
- Organizational leadership
- Relationship management
- Salesforce proficiency
- Power BI expertise
- Learning management systems (LMS)
Certification
- Disc PPA Practitioner – Thomas Assessments Pvt Ltd
- 7 Habits of Highly Effective People
- GTD (Getting Things Done) Practitioner
- Storytelling and Influencing – Macquarie University
- Using AI as an Instructional Designer
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Timeline
Center Head
National Skill Development Corporation
11.2025 - Current
AVP- Training
Motilal Oswal Financial Services Ltd
11.2022 - 10.2025
Manager - L&D
Stanza Living (Dtwelve Spaces Pvt. Ltd)
04.2021 - 11.2022
Hub Training Manager
OYO Hotels and Homes Pvt. Ltd
04.2019 - 04.2021
Manager, Business Development (North Region)
Calm Achiever
07.2018 - 04.2019
Assistant Manager
Franklin Covey Training & Consulting LLP
12.2013 - 06.2018
Executive - Online Business Unit
Net4 India Pvt. Ltd
06.2013 - 12.2013
Agent - Third Party Collections
Iqor India Services Pvt Ltd
04.2012 - 12.2012
Agent – Collections
Ienergizer
BCA - Computer Applications
Sikkim Manipal Institute
Aircraft Maintenance Engineering - Avionics
Indian Institute of Aeronautical Science
XII - Science
Faculty Higher Secondary School
X -
Faculty Higher Secondary School