Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mahasin Sarkar

Customer Support Representative
Bhiwandi Thane ,Maharashtra

Summary

1. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound 2. calls and handling emergency issues with patience and tact.

Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.

3.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

2
2
years of professional experience
4
4
Languages

Work History

Retail Sales Executive

Arvind Lifestyle Brands
01.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

Customer Service Certificate - Business Communication

Great Learning Academy
2nd Floor, Great Learning Gurgaon, Golf Course Rd,

Bachelor of Arts - Arts Education

Balurghat College
India, West Bengal, Dakshin Dinajpur ,Balughat
04.2001 -

Associate of Arts - Arts Education

Daral High Schools
Dakshin Dinajpur,Daralhat
04.2001 -

Skills

Friendly and helpful

Active listening

Data entry

Customer satisfaction

Complaint resolution

Customer inquiries

Customer correspondence

Call management

Customer support

Customer service

Decision-making

Timeline

Retail Sales Executive

Arvind Lifestyle Brands
01.2024 - Current

Bachelor of Arts - Arts Education

Balurghat College
04.2001 -

Associate of Arts - Arts Education

Daral High Schools
04.2001 -

Customer Service Certificate - Business Communication

Great Learning Academy
Mahasin Sarkar Customer Support Representative