Mahati Kavuri

Designation: Process Specialist
Team: Control Tower
Role:
Interacting and gathering relevant data from external stakeholders
Publishing reports from time to time on various metrics to senior leadership and external stakeholders
Involved in Capacity planning for external stakeholders
Disruption management for external stakeholders.

Involved in developing standard operating procedures and document workflow to drive current and future processes.

• Identified and resolved process issues to drive optimal workflow and business growth.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Rewards: Appreciation received for being a reliable member of the team and supporting as and when required.

• Obtaining the necessary data from the existing Data tables
• Cleaning the data enough for the associates to work on them as per the business requirement
• Allocation of work to the associates
• Collecting the data from the associates and Quality check for any possible errors
• Uploading the clean dataset back onto the database for further consumption by various external stake holders
• Time to time interaction (verbal and written) with peers and stakeholders for understanding further business requirements.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Analyzed quality and performance data to support operational decision-making.
• Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• Promoted adherence to quality standards by educating personnel on quality control.
• Fixed identified issues to improve workflows.
• Implemented process improvements to increase productivity in quality assurance operations.

• Data handling using ATLAS tool and testing various versions of the tool
• Addressing various issues indicated on the user interface and correcting them on the backend
• Escalation of various issues on the tool
• Mentoring the new joiners and shadowing them to make their inception into the process easier
• Worked on various other data collection mini projects within the project structure
• Quality analysis of the existing data on the maps
• Risk mitigation on the maps by consistent filtering of the data
• Involved in the development of the Business Requirement Document for next level business planning.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.