Mahendran B

Enthusiastic, Dynamic & Result Driven Individual

having 19 yrs of expertise in Banking, NBFC & Telecom Collections portfolio's.

Expert in debt collections, repayment negotiations and repayment plan development. Successful in managing escalated accounts and producing aging reports to cut down delinquency.

Finance Sector :-

• Products Handled - Credit Card, Personal Loan, Business Loan & Telecom
• Understanding of Geography & Base Allocation in line with the required Rollback
• NPA Reduction – Focus on the Stabilization, Rollback & Normalization
• Coordination with Credit Team on Negative Areas, Black Listing & Process correction
• Legal Process – Legal Conciliation, Lok-Adalat, Sec 138, Arbitration & Other legal means
• Compliances & Process Adherence - Bank Audit, Process and RBI guidelines, CIBIL check's
• Bucket wise Base Allocation, Monitoring & Achievement - In-house & Collection Agency
• Surprise Audits, Collection Receipts & Deposit TAT Management
• Experience in Managing 250+ Team size

Telecom Sector :-

• Mobility & Non Mobility – Collection, Bad Debts, Churn & Revenue Churn
• Credit Verification – CIBIL, Aadhar, Credit Score, Segmentation, Negative Reason Analysis
• Process correction through Inter Departmental Co-ordination
• Proactive Collection Efforts - reduction of Barring & Suspension
• Adherence to the process/policy in Allocation, Dunning, Collection & Banking
• Training on Products & Process to entire Collection & Credit Team
• Collection & Reduction of Bad Debts in Leased Line, PRI, VLT, MPLS & Toll Free accounts
• Induction, Training & Agency Management, ensuring Profitability of CP
• Collection Cost Management
• Compliance – Collection Process, Audit, Banking, Legal Proceedings

• NCC “C” Certificate
• Agency Manager Training @ Mumbai & Hyderabad
• DAC Experience for Promotion
• Managerial & Interpersonal Skill Development @ Chennai
• Sports Certificates including Football, Kabaddi, Hockey, Cricket
• Ability to learn quick on the various DATA Base Software
• Qualified in Lower Grade Typing

• Dhani Loans - RCM National Topper – Q3 & Q4 - FY'21
• CS Zonal Award – Runner Up – Q1 – FY'20
• CS Zonal Award - Winner for Q1 & Runner for Q3 - FY'18
• CS No.1 Cluster for the year in Collections – FY'12
• Successfully handled the agency migration – 11 Agency to One Agency
• Best Collection Manager in 37th Day Allocation – FY 2012-13
• Recipient of Super Star award for 6 times.
• Best CNC Zone for Q1 & Q2 – FY 14-15
• Twice Winner of the Inter Zonal Competition - Titan of Titan awards
• Contributed to Zone for Winning 5 times South Star Award
• CBE Topped Top 10 in Overall Bucket Collection in National Ranking