VAIBHAV R SINGH
Regional Manager- DMS
Summary
Career Conspectus Result-driven manager with 19 years of experience in the field of collections. Hands on experience in charting out strategies and contributing towards enhancing business volumes, revenue and profitability through high collections & managing customer base Excellent communication, interpersonal, Man-management, relationship management and analytical skills Skilled in managing GCL, Bad debts, call centre, business development, credit verification, recoveries-extended to litigation through civil and criminal proceedings. Well versed in managing and motivating teams for running successful operations at call centre, field agency, revenue generation & controlling attrition.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Regional Collection Manager
Neogrowth Credit Pvt Ltd
03.2024 - Current
- Company Overview: Managing Collection vertical of Entire ROM for 0 to 90 DPD Secured as well as Unsecured SME loans
- Www.enhancv.com
- Managing team size of 1 Sr.Cluster Manager 6 Area Managers & 19 off rolls Executives in my team reporting to me
- Risk Management enabled by Tele calling and Field level activity collection strategy
- Handled all buckets & contributed to 90+ delinquency levels for a NBFC giant
- Responsible for the Overall Operations of ROM region
- Collections of SME Loans and upgrading levels of service to ensure quality and competitiveness
- Entire re-engineering and set-up of existing and new innovative collection processes
- Establishing the entire Regional Business-outsourcing model of Field Collections
- Effective management of outsourced unit to derive maximum result which is in line with the organizational goals
- Design, implement and adjust various strategic plans and programs for improvement of bucket delinquency performance i.e., 90 DPD to Recovery
- Handle manpower rationalization & cost optimization of the function
- Evolve Rewards and Recognition program for all the Collection Centers across the region
- Handle all aspects of team Management and development including Incentive Schemes and motivational activities
- Developed a result driven strong team at Pune, Nagpur & Nashik Locations
- Managing Collection vertical of Entire ROM for 0 to 90 DPD Secured as well as Unsecured SME loans
- Www.enhancv.com
Team Leader
Pooja Capital Services
01.2006 - 06.2008
- Company Overview: Agency Supervisor - Process (Kotak Mahindra Bank Small Ticket Personal Loans) Mumbai www.enhancv.com
- Handling the whole activity of the office, also Handling (KMBL) Kotak Mahindra Bank ltd Bucket 2, non-pot and Pot portfolio
- We used to get the data on 3rd of every month, on that data telecalling is done by the tellecallers, I used to generate PTP from calling and after that it is distributed to the respective collectors
- Agency Supervisor - Process (Kotak Mahindra Bank Small Ticket Personal Loans) Mumbai www.enhancv.com
Cluster Collection Manager
Bajaj Finance Ltd
01.2019 - 01.2024
- Company Overview: Process DMS (Debt Management Services) GCL (Gross Credit Loss Dept) www.enhancv.com
- Managing Collection vertical of Entire Mumbai suburbs for GCL 2to 5 Buckets Personal loans
- Consumer & Salaried Loans
- Managing team size of 4 Area Managers & 19 Am/DM in my team reporting to me
- Risk Management enabled by Tele calling and Field level activity collection strategy
- Handled all buckets & contributed to 60+ delinquency levels for a NBFC giant
- Responsible for the Overall Operations of Mumbai Suburbs Collections of Consumer Durables Loans and upgrading levels of service to ensure quality and competitiveness
- Entire re-engineering and set-up of existing and new innovative collection processes
- Establishing the entire Regional Business-outsourcing model of Tele Calling Collections of the Bank
- Effective management of outsourced unit to derive maximum results, which is in line with the organizational goals
- Design, implement and adjust various strategic plans and programs for improvement of bucket delinquency performance i.e., 90 DPD to Recovery
- Handle manpower rationalization & cost optimization of the function
- Evolve Rewards and Recognition program for all the Collection Centers across the region
- Handle all aspects of team Management and development including Incentive Schemes and motivational activities
- Coordinate and liaison with the Outsourced Vendors to ensure proper information sharing
- Develop and maintain Vendor Management processes
- Process DMS (Debt Management Services) GCL (Gross Credit Loss Dept) www.enhancv.com
Collection Manager
HDFC BANK LTD
09.2016 - 01.2019
- Company Overview: Handling Risk 150 as a Bucket Manager, with the team of 2 Bank staff and 7 tele callers reporting
- Www.enhancv.com
- Managing Collection vertical of Entire Mumbai suburbs for 5 Bkt Credit Cards Collections
- Managing team size of 24 Field Collection Executive in my team reporting to me
- Risk Management enabled by Tele calling and Field level activity collection strategy
- Handled all buckets & contributed to 90+ delinquency levels for a Banking giant
- Responsible for the Overall Operations of Mumbai Suburbs Collections of Credit Cards and upgrading levels of service to ensure quality and competitiveness
- Entire re-engineering and set-up of existing and new innovative collection processes
- Establishing the entire Regional Business-outsourcing model of Tele Calling Collections of the Bank
- Handling Risk 150 as a Bucket Manager, with the team of 2 Bank staff and 7 tele callers reporting
- Www.enhancv.com
Collection Manager - NPL
Bajaj Finance Ltd
03.2015 - 09.2016
- Company Overview: Manager - Process Collection NPL (Non performing Loans Dept) www.enhancv.com
- Managing Collection vertical of Entire Mumbai suburbs for 6 + Expired (Matured) Bkt Consumer Durables & Personal loans
- Managing team size of 20 Field Collection Executive in my team reporting to me
- Risk Management enabled by Tele calling and Field level activity collection strategy
- Handled all buckets & contributed to 90+ delinquency levels for a NBFC giant
- Responsible for the Overall Operations of Mumbai Suburbs Collections of Consumer Durables Loans and upgrading levels of service to ensure quality and competitiveness
- Entire re-engineering and set-up of existing and new innovative collection processes
- Manager - Process Collection NPL (Non performing Loans Dept) www.enhancv.com
Corporate accounts Manager
Tata Communications Ltd
08.2012 - 09.2015
- Company Overview: Accounts Relationship Manager - Process (Collections of Internet Leased Lines (ILL) & Virtual Private Network (VPN) www.enhancv.com
- Handling Corporate accounts which are delinquent towards payments
- Handling Queries raised by the clients
- Reconciliation of accounts for raised disputed from the clients
- Providing missed invoices by the clients
- Accounts Relationship Manager - Process (Collections of Internet Leased Lines (ILL) & Virtual Private Network (VPN) www.enhancv.com
Team Supervisor
HDB FINANCIAL SERVICES LTD
09.2014 - 03.2015
- Company Overview: Team Supervisor - Process (Auto Loans And Credit Card Collections) www.enhancv.com
- Taking Awareness calling from month beginning to clear the current month installment
- An Allocation to the respective telecallers in start of the month for delinquent customers
- Proper concentration on high Value customers
- I Use to take the review of each and every Tele Caller (TC) on Daily Basis
- Taking Mock Sessions of telecallers and guiding them according to given Code of Conduct
- Monitoring each and every telecallers through the software P Monitor for their productivity
- Searching contacts of Non Contactable customers through given Statcards, or by their professions
- Having Proper concentrations on the payments picked up and PTP generated by the TC's
- Proper concentration on Customer not picking the calls from their References by using code of conduct
- Achieving assigned targets goals
- Team Supervisor - Process (Auto Loans And Credit Card Collections) www.enhancv.com
Agency Manager
Sunfin corporation
01.2010 - 07.2012
- Company Overview: Handling the Auto Loan & Used Car Finance Loan Collections of Hdfc Bank Ltd and TATA Capital Ltd for the Risk 60, along with the team of 12 collection executives for the entire Mumbai area
- Www.enhancv.com
- Arranging Meeting of FOS on regularly weekly Basis
- Proper concentration on high pos customers
- If required I use to take the reviews of FOS personally
- Use to give the joint visit on high pos customers
- Having Proper concentrations on the payments picked up and Deposition
- Handling the Auto Loan & Used Car Finance Loan Collections of Hdfc Bank Ltd and TATA Capital Ltd for the Risk 60, along with the team of 12 collection executives for the entire Mumbai area
- Www.enhancv.com
Assistant manager
Indiabulls financial services ltd
07.2008 - 09.2009
- Company Overview: Process (Recoveries of Small Ticket Personal Loan (STPL) Mumbai www.enhancv.com
- Handling write-off buckets up to 360 DPD for the STPL product, handling the team of 4 Collections officers for the Central Down line area having approximately 3000 cases
- Proper Concentration on the Allocation done by the Collection Officers
- Arranging Meeting of Collections Officer with their FOS on regularly weekly Basis
- Proper concentration on high pos customers
- I Use to take the review of each and every Collection Officer's twice in a week
- If required I use to take the reviews of FOS personally
- I Use to give the joint visit on high pos customers
- Having Proper concentrations on the payments picked up and ptp generated by the FOS
- Handling the Walking customers for their queries and settlements
- Achieving Targets goals
- Process (Recoveries of Small Ticket Personal Loan (STPL) Mumbai www.enhancv.com
Education
Bachelor of Commerce - undefined
University of Mumbai
Maharashtra 07.2011 - 3 2014
Higher Secondary School Certificate - undefined
Maharashtra Board
Mumbai 06.2001 - 3 2004
Secondary School Certificate - undefined
Maharashtra Board
MumbaiSkills
Team Player
Timeline
Regional Collection Manager
Neogrowth Credit Pvt Ltd
03.2024 - Current
Cluster Collection Manager
Bajaj Finance Ltd
01.2019 - 01.2024
Collection Manager
HDFC BANK LTD
09.2016 - 01.2019
Collection Manager - NPL
Bajaj Finance Ltd
03.2015 - 09.2016
Team Supervisor
HDB FINANCIAL SERVICES LTD
09.2014 - 03.2015
Corporate accounts Manager
Tata Communications Ltd
08.2012 - 09.2015
Bachelor of Commerce - undefined
University of Mumbai
07.2011 - 3 2014
Agency Manager
Sunfin corporation
01.2010 - 07.2012
Assistant manager
Indiabulls financial services ltd
07.2008 - 09.2009
Team Leader
Pooja Capital Services
01.2006 - 06.2008
Higher Secondary School Certificate - undefined
Maharashtra Board
06.2001 - 3 2004
Secondary School Certificate - undefined
Maharashtra Board
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