Vishal Jaiswal

Collections / Debt Management Managing and monitoring delinquent account collection and establishing terms of payment as well as managing Vendors. Preparing MIS reports to provide feedback to top management on business operations, viz. collection, credit control, profitability, etc. Recovery Management Conceptualizing & implementing recovery strategies in case of payment defaults. Supervising the team for managing high value fraud cases / defaulters / insolvent clients and initiating appropriate legal actions against them. Coordinating with Legal Department for sending the legal notices to the non-payment accounts. Customer Relationship Management Enhancing customer satisfaction matrices & monitoring customer complaints. Building and maintaining healthy business relations; ensuring maximum customer satisfaction. Team Management Training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets. Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.