SAP, Salesforce, CRM AS400
MAHESH A. R.
Manager - Order To Cash, Supply Chain Management
Bengaluru
Summary
Senior operations professional with 16 years of experience across Order-to-Cash (OTC), customer operations, and healthcare supply chain enablement, managing high-value, high-complexity revenue streams. Currently supervising OTC operations supporting ~3,000 invoices per month and INR 1,200 Cr in annual revenue, with a proven track record in digital process automation, warehouse network optimization, regulatory compliance, and working capital excellence. Six Sigma Green Belt certified (2018) with hands-on application of Lean, DMAIC, and risk-prevention frameworks to deliver measurable gains in customer experience, invoice accuracy, cost-to-serve, regulatory compliance, and cash flow—including DSO improvement from 65 days to 35 days for the Healthcare business. Actively transitioning into Digital Operations & Integrated Supply Chain leadership, targeting a Senior Manager role owning end-to-end performance KPIs.
Overview
3
3
Languages
1
1
Certification
11
11
years of professional experience
Work History
Supervisor – HCBG IN OTC
3M – Healthcare Business Group (HCBG)
04.2015 - Current
- Manage OTC operations covering ~3,000 invoices per month
- Support INR 1,200 Cr+ annual billed revenue
- Govern order processing, pricing validation, invoicing accuracy, AR collections, dispute prevention, and customer coordination in a regulated healthcare environment
- Operational Scope
- Key Achievements & Transformational Impact
- Digital Order Processing Automation (Lean Six Sigma-Driven)
- Led the implementation of an Auto Order Processing System, applying Lean Six Sigma principles to eliminate manual handoffs and error-prone steps.
- Delivered significant reduction in order processing cycle time, improving service levels and customer responsiveness.
- Achieved zero price errors in invoices, strengthening billing accuracy, audit compliance, and customer confidence.
- India-Level Warehouse Network Optimization
- Spearheaded warehouse consolidation from 5 warehouses to 2 warehouses at an India level.
- Designed and implemented the “One SKU – One Warehouse” model, simplifying inventory placement, order routing, and demand fulfillment.
- Eliminated inter-warehouse stock transfers, resulting in direct cost reduction, improved inventory visibility, and smoother supply chain execution.
- Prevention of Short-Expiry Stock Dispatch & Regulatory Compliance
- Established robust preventive controls to avoid dispatch of short-expiry healthcare products, ensuring strict adherence to regulatory norms and internal quality standards.
- Embedded expiry validation checks into order processing and dispatch workflows, proactively mitigating regulatory and customer risks.
- Preserved 3M’s brand image by ensuring only compliant, high-quality products reached customers.
- AR Transformation & Working Capital Excellence
- Achieved 100% Accounts Receivable (AR) collection by onboarding customers to Auto-Debit payment modes, eliminating manual follow-ups and payment delays.
- Drove a DSO improvement from 65 days to 35 days for the Healthcare business, significantly strengthening cash predictability and working capital position.
- Partnered with Sales and Finance teams to enable customer adoption through streamlined processes and clear value communication.
- Customer Experience & Cost-to-Serve Improvement
- Applied DMAIC methodology to remove root causes of delays, rework, invoice disputes, and payment slippages across the OTC lifecycle.
- Enhanced customer experience through faster, error-free, and regulation-compliant order fulfillment.
- Reduced operational cost-to-serve by removing re-billing, manual correction, redundant handling, and avoidable stock movements.
- Leadership & Governance
- Ensure adherence to OTC SLAs, SOPs, SOX controls, audit requirements, and healthcare compliance standards.
- Provide senior leadership with insights on order cycle time, invoice accuracy, expiry risk, AR aging, and cash realization.
- Coach and mentor team members on process discipline, risk awareness, continuous improvement, and customer-centric execution.
- KEY TRANSFORMATION THEMES (ALIGNED TO CPDOSCM)
- Digital Operations Enablement: Automation-led reduction of errors, cycle time, and manual effort
- Healthcare Compliance & Risk Prevention: Expiry management embedded into operations
- Lean Six Sigma Execution: Practical DMAIC application to OTC, supply chain, and AR processes
- Supply Chain Simplification: Network rationalization and SKU-level inventory discipline
- End-to-End Thinking: Linking customer experience, compliance, supply chain execution, and financial outcomes
- SYSTEMS & TOOLS
- ERP: SAP (SD / OTC / Billing modules)
- Reporting & Analysis: MS Excel (Advanced), PowerPoint
- Order Management & Pricing Systems
- Workflow / Process Automation Tools
- Banking Platforms for Auto-Debit & Collections
Education
Bachelor of Science - Chemistry
Skills
Order-to-Cash (OTC) Leadership
Digital Operations & Process Automation
Healthcare Supply Chain & Regulatory Compliance
AR Management & Working Capital Optimization
Inventory Risk & Expiry Management
Lean Six Sigma (DMAIC, Root Cause Analysis)
Warehouse Network Optimization
Customer Experience & Brand Protection
Cross-Functional Stakeholder Management
Process Design, SOPs & Governance
Certification
Six Sigma Green Belt — Certified, 2018
PROFESSIONAL DEVELOPMENT (PLANNED)
- Certificate Programme in Digital Operations & Supply Chain Management (CPDOSCM)
- Indian Institute of Management Bangalore
CAREER OBJECTIVE
To progress into a Senior Manager – Digital Operations / Supply Chain / Customer Operations role, owning end-to-end KPIs encompassing service levels, regulatory compliance, customer experience, cost-to-serve, and working capital performance, while leading scalable, analytics-driven, and technology-enabled supply chain transformations.
Accomplishments
Awarded Best Support Function individual 3 consecutive years
Awarded Param - Highest recognition for innovative ideas from Support Function.
Awarded for reduction in DSO and 100% AR collection.
Software
Interests
Cycling, Travelling, Trecking, Book reading, Arts & Culture
Timeline
Supervisor – HCBG IN OTC - 3M – Healthcare Business Group (HCBG)
04.2015 - Current
Kuvempu University - Bachelor of Science, Chemistry