Mahesh C
Bengaluru
Summary
Dynamic Client Servicing Executive with a proven track record at VIBRANT, excelling in customer relations and problem resolution. Skilled in strategic planning and sales analysis, I effectively enhance client satisfaction and drive project success. Committed to maintaining high standards and fostering strong relationships, ensuring optimal outcomes for all stakeholders.
Overview
15
15
years of professional experience
Work History
Client Servicing Executive
VIBRANT
Bengaluru
06.2024 - Current
- Customer service: Providing excellent customer service and support to clients.
- Communication: Communicating with clients in person or over the phone to answer questions.
- Provide information, and resolve issue.
- Client needs: Understanding client needs, and addressing concerns promptly.
- Coordination: Coordinating with internal teams to ensure client satisfaction, and project success.
- Record keeping: Maintaining a record of client activities and sales.
- Attention to detail: Listening actively, understanding the problem, and finding a solution that meets client expectations.
RETAIL STORE MANAGER
IT – WORLD (Hewlett Packard)
Bengaluru
03.2021 - 05.2024
- Organize all store operations and allocate responsibilities to personnel
- Supervise and guide staff towards maximum performance
- Prepare and control the store’s budget aiming for minimum expenditure and efficiency
- Monitor stock levels and purchases and ensure they stay within budget
- Deal with complaints from customers to maintain the store’s reputation
- Inspect the areas in the store and resolve any issues that might arise
- Plan and oversee in-store promotional events or displays
- Keep abreast of market trends to determine the need for improvements in the store
- Analyze sales and revenue reports and make forecasts
- Ensure the store fulfils all legal health and safety guidelines
REGIONAL SALES OFFICER
Team Lease (Haier India Private limited)
Bengaluru
11.2019 - 01.2021
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Addressed each customers' needs and wants to recommend suitable product options
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
RETAIL ASSOCIATE (ISD)
Xylem Resource Management Private Limited (Hewlett Packard)
Bengaluru
07.2016 - 10.2019
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Engaged in on-going development of personal selling skills and product knowledge
- Answered product questions with up-to-date knowledge of sales and store promotions
RETAIL ASSOCIATE (IT-SFA)
Srushti Services (Sony India Pvt Ltd)
Bengaluru
01.2013 - 06.2016
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed
- Sell products being promoted and keep records of sales
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers
- Suggest specific product purchases to meet customers' needs
QUALITY ASSURANCE INSPECTOR
Indumathi HR faculties Pvt Ltd (TUV-SUD)
Bengaluru
11.2009 - 11.2012
- Measure dimensions of products to verify conformance to specifications, using measuring instruments such as rulers, calipers, gauges, or micrometers
- Read blueprints, data, manuals, or other materials to determine specifications, inspection and testing procedures, adjustment methods, certification processes, formulas, or measuring instruments required
- Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded
- Discard or reject products, materials, or equipment not meeting specifications
- Clean, maintain, calibrate, or repair measuring instruments or test equipment, such as dial indicators, fixed gauges, or height gauges
Education
Industrial Training Institution
Govt. of Karnataka Department Of Employment And Training
Gargantuanly04-2007
High School Diploma -
Kendriya Vidyalaya IISc, Yeshwanthpura
Yeshwanthpura01.2003
Skills
- Order processing
- Customer relations
- Strategic planning
- Marketing understanding
- Sales analysis
- Effective communication
- Network development
- Documentation and reporting
- Market research
- Record keeping
- Problem resolution
- Staff training
- Rapport building
Disclaimer
I do hereby confirm that the information given above is true to the best of my knowledge.
Languages
- English
- Hindi
- Kannada
- Tamil
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Ability to take ownership of issues and to work alone with little or no supervision
- Extremely organized with a high level of attention to details
Personal Information
- Blood Group: O- Negative
- Date of Birth: 05/17/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Timeline
Client Servicing Executive
VIBRANT
06.2024 - Current
RETAIL STORE MANAGER
IT – WORLD (Hewlett Packard)
03.2021 - 05.2024
REGIONAL SALES OFFICER
Team Lease (Haier India Private limited)
11.2019 - 01.2021
RETAIL ASSOCIATE (ISD)
Xylem Resource Management Private Limited (Hewlett Packard)
07.2016 - 10.2019
RETAIL ASSOCIATE (IT-SFA)
Srushti Services (Sony India Pvt Ltd)
01.2013 - 06.2016
QUALITY ASSURANCE INSPECTOR
Indumathi HR faculties Pvt Ltd (TUV-SUD)
11.2009 - 11.2012
Industrial Training Institution
Govt. of Karnataka Department Of Employment And Training
High School Diploma -
Kendriya Vidyalaya IISc, Yeshwanthpura
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