Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Additional Information
Work Availability
Timeline
Strengths
Manager

Mahesh Deshpande

Service Delivery Head
Pune

Summary

I am hands-on Service Delivery Leader with expertise in Software Delivery, Business Development, Operations, through strategic foresight, drive, and determination, to build a strong foundation for the successful multi-million-dollar company.

I am a digital age business leader enabler with more than 23 years of experience in building customer centric, delivery excellence focused teams. My teams are focused on building and supporting customer landscape by ideating & conceptualizing innovative solutions. Experienced in building Transformation programs enabling new business revenue streams and improved quality of services. Over all these years, I have gained exposure to various Industry customers across the globe in BFSI, Retail, Travel and Transportation, Telecom etc.

I have mainly worked in BFSI business which includes Insurance, Investment Banking, AML, Capital Market (financial securities like bonds, stocks etc.) and Collateral Management, Asset Management, SWIFT etc.

I love being in front of customers and I love being able to build teams that help craft solutions helping organizations fine-tune their products and services. These solutions help customers improve their business operations. Domain knowledge and consultative led approach are few accelerators which helps me to ignite customer engagement & bring out Thought Leadership. Taking discussion to closure with approach to solve problem with sustainable innovation enabling capability, faster decision model aligned with Business Objective.

As a leader and self-sufficient innovator, I am comfortable in Delivery Leadership role. I am a savvy negotiator known for strong business development and relationship building skills. I innate ability to build high-performance teams, including my strategically selected executive management staff, who has served as a growth catalyst and infused productive energy into the workplace.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
5
5
Certificates

Work History

Service Delivery Head

Wurth IT Private Limited
Pune
03.2022 - Current

Working at Wurth IT India as Director -Digital Transformation and leading Delivery for 150 Plus team size.

Technology Landscape: OutSystems (LCNC Platform)Development, Cloud, Dev/Ops, DynamoDB, SQL, NO SQL, Java, Spring Boot, React Js, Angular JS, DWH, AS400/DB400 etc.

Domain: BFSI, HealthCare

• Managing Insurance Product development and rollout (Insurance Product Configurator) for various insurance companies in India using OUTSYSTEMS (Low/No Code Development) Platform.

• Leading HealthCare HMIS Product Development using .NET and Dev/Ops, AWS Cloud and Data Migration.

• Providing IT Services for various banking clients using Java, Spring Boot, SONAR and Cloud.

Handling Testing and Production Support(24X7) for Insurance Clients

Delivery Head

ACS Private Limited
Pune
08.2020 - 02.2022
  • Coordinated delivery of complex solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Identified and managed path and milestones of delivery schedules.
  • Prepared and reported project metrics needed for various risk groups.
  • Tracked initiatives, engaged with operational teams and database administrators to deliver on business requirements.
  • Managed large, transformative initiatives impacting multiple delivery channels.
  • Supervised delivery staff and general productivity.
  • Engaged customers to discuss business needs and explore opportunities to increase sales.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • : Delivered critical engagement of Cloud Migration and E-Commerce application migration for retail Client.
  • Tracked initiatives, engaged with operational teams and database administrators to deliver on business requirements
  • Prepared and reported project metrics needed for various risk groups

Head of Service Delivery Department

Worldline India
Mumbai
08.2019 - 08.2020
  • Recruited and developed employees for Java Full Stack.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.

Program Management for E-Payments and Soft-POS product.

Responsibilities included:

- Managing Release and HOLD payments Day to day basis.

- New Merchant Onboarding.

- People management and skill development to deliver projects

- New business development in the account using technology solutions

Manage to access complete code base for vulnerability assessment and penetration testing and required changes.

Account Delivery Head

Wipro Ltd.
Pune
10.2006 - 07.2019
  • Worked in Wipro for almost 13 years and entire tenure was working in BFSI vertical (Banking Accounts like JPMORGAN, CITIBANK, TD BANK)
  • As a Account Delivery Head managed Client of team size 300 + and 26 MN USD per yrs. Revenue of a banking Account (Onshore + Off shore) Multi location.
  • Responsibilities included:
  • - Software delivery governance for all Key development and maintenance projects
  • - Team management & skill development
  • - New business development in account using Quality of delivery and
  • - Knowledge management solutions.
  • - Managed Delivery for ICG LOB of CITIBANK Account and executed various larger transformation programs.
  • - Managed Delivery for Toronto Dominion BANK with Team size of 300 + and 26MN USD Per annum.
  • Worked on various domains like
  • Domain: Banking and Finance
  • Investment Bank, Collateral Management, Swifts, Asset Management, Capital Market-SWIFT, Financial securities like bonds, stocks, etc.

Sr. System Specialist

Patni Computers
Pune
10.2005 - 10.2006
  • Was responsible for Program management of software delivery program for Electrolux Client.
  • Responsibilities included:
  • Ensuring excellence in delivery to achieve customer delight
  • Build and develop high performing teams, Build Team Competency Index.
  • As Lead use to ensure all delivery programs are tested and ready for deployment. Utilized source code control for tracking configurations and changes.

System Analyst

Satyam Computer Services Ltd.
Pune
04.2003 - 10.2005

Technology: AS400, RPGIV, CL/400, OS/400

At Satyam, I was responsible for end-to-end delivery and production support services for a client for one of the largest Investment Banking & Logistic Client. Achieved excellence in software delivery and support services through continuous improvement in Team’s delivery processes using Six Sigma and Lean techniques. Worked as a Technical lead for the project. The size of program team was 24 associates including onsite and offshore teams.

Achieved Briainbench Certification on RPGIV

Education

Bachelor of Engineering -

Government Engineering College
Auranganbad
05.1991 - 06.1995

Skills

    Service delivery

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Accomplishments

    Excellence in Leadership

    Honor Date- Aug-2021, Honor issuer -4.0 Leadership Awards by Morpheus Enterprises

    Honor Description: Awarded for Planning and Execution/Implementation of Strategy for the Clients Cloud Migration Objectives of 2021.

    · Business Accelerator:

    Honor Date- May 2016, Honor issuer Mr. Shriram Phadke- BU Head

    Honor Description: This was for generating the new business through Delivery Excellent.

    Delivery Champion

    Honor Date- Jan 2016, Honor issuer Mr. Shriram Phadke- BU Head

    Awarded this trophy for Delivering consecutive 2 Fixed Price Project with projected Operation Margin 2016-2017.

    Knowledge Management Award

    Winner of Wipro Knowledge Management Annual R & R Award 2014-2015.

    Delivery Excellence Award

    Honor Date: Sep 2015, Honor issuer Mr. Prem Gehani, Account Delivery Head

    Honor Description: Delivered 3 Fixed Price projects in time and with remarkable margin.

    The Excellent Performer of the Quarter

    Honor Date: Aug 2012, Honor issuer Mr. Shriram Viswanathan

    Honor Description: This was awarded because I was first champion to implement Flex Delivery Model in Wipro.

    Initiatives:

    I have brought success in achieving quarterly targets by driving initiative of “Every Wiproit is a Leader”

    Developed new ideas and ways to fulfill quarterly resourcing demand. Initiative Started “5 Hires in 5 Days”

    Brought in culture of valuing “Business Demands first”. Initiative inculcated “My Customer”

Certification

RPGIV

Interests

Playing Table Tennis, Cricket, Music

Additional Information

Managed P&L for business unit with 25 mil USD +

Customer engagement through trusted advisership and relationship

Delivery Governance & Technology - Innovation

Capital Market and Collateral domain knowledge

Self- awareness, Self- regulation, Motivation

Ability to gracefully handle difficult conversations

Building inspired, engaged leaders & teams

Proactive and reactive business proposal

Certification & Training

· Imparted Various AS400, RPG4 Trainings

· PM Elite

· Adroit

· Digital Transformation 101

· Flex Delivery Champion

· Lean Methodology

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PM Elite

10-2022

Certified Scrum Master

07-2022

AWS Architect Associate

06-2022

ITIL@4

05-2022

Service Delivery Head

Wurth IT Private Limited
03.2022 - Current

Delivery Head

ACS Private Limited
08.2020 - 02.2022

Head of Service Delivery Department

Worldline India
08.2019 - 08.2020

RPGIV

06-2009

Account Delivery Head

Wipro Ltd.
10.2006 - 07.2019

Sr. System Specialist

Patni Computers
10.2005 - 10.2006

System Analyst

Satyam Computer Services Ltd.
04.2003 - 10.2005

Bachelor of Engineering -

Government Engineering College
05.1991 - 06.1995

Strengths

Creative Thinker | Persuasion | Leadership | Satisfaction | Enthusiasm | Trustworthiness | Patience | Dedication

Mahesh DeshpandeService Delivery Head