Mahesh Kagade

· Maintains customer relationship by responding to inquiries; documenting actions.

· Prepares for customer inquiries by studying products, services, and customer service processes.

· Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.

· Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

· Remain knowledgeable on products offered and discuss available options

· Remain knowledgeable on products offered and discuss available options

· Cross sell products

· Build productive trust relationships with customers

· Suggest ways to improve sales (e.g. planning marketing activities,)

• Worked as a Client Relationship Executive – Associate Sales for South India
• Listened to customer needs to identify and recommend best products and services.
• Collaborated with sales team members on product launches, campaigns and initiatives aimed at increasing customer engagement levels.
• Reduced process lags by training employees on best practices and protocols.

Worked as a Processing Executive

• Answered phones and routed voicemails to respective employees.
• Followed company policies and procedures when handling customer transactions.