Hi, I’m
Mahesh Kotari
ServiceNow Developer
Hyderabad
Summary
Motivated and resourceful professional with over 3.5+ years of experience, seeking a challenging role as a ServiceNow Developer. I aim to leverage my expertise to deliver innovative solutions and contribute to organizational success. Known for being hardworking, self-driven, and a strong team player, I thrive on tackling challenges and applying my experience to achieve the best possible outcomes.
Overview
4
years of professional experience
2
Certifications
Work History
Tata Consultancy Services
ServiceNow Developer
02.2022 - Current
Job overview
- ServiceNow developer, working for NXP Semiconductors.
- Worked on integration of ServiceNow with multiple tools like Active Directory (AD), Ansible Automation platform, SCCM, SailPoint to automate the processes.
- Automated the production deployment process using flow designer and CI/CD spokes. This reduces the time deployed by 30%.
- Technically involved for implementation of redesigned Incident, Change, Knowledge processes.
- ServiceNow platform upgrade lifecycle, health scan, clone to sub productions with preservers, exclusions and scripts.
- Enhanced the use of Data Management module to manage data without real need of enhanced access by data management feature resulting in increase in 50% quicker resolution efficiency.
- Implemented multiple email inbound actions, notifications, user preferences, SLA definitions and schedules.
- Strong knowledge on maintaining data lookup, event management rules and alerts.
- Designed developer friendly multiple reusable flows, sub flows, flow actions, catalog item one-flow.
- Administered the instance by managing users, groups, roles, and configuring UI Actions, catalog items, business rules, and scripts to enhance platform functionality.
- Worked on migrating multiple complex workflows to flow designer.
- Configured scheduled data imports from sources such as OUD and LDAP.
- Configured different types of connection and credentials alias.
- Worked on creating multiple catalog items end to end.
- Worked on creation of various types of script includes, which are used for developing reusable server-side scripts to encapsulate business logic within ServiceNow.
- Worked on various client scripts, which execute logic on the user’s end like validating form inputs, dynamically controlling the field behavior.
- Implemented various business rules to automate the processes and enforce policies, enhancing system functionality and efficiency.
- Designed and developed efficient and user-friendly request through OOTB flow designer features for users to request the upgrade/changes on their Servers.
- Worked on the transform maps to seamlessly integrate and map the data from the external sources into the platform, ensuring smooth data migration and accuracy.
- De-bugged various types of automation errors.
- Worked in studio and built multiple custom applications and synchronizing application changes with GIT Repositories.
- Worked on various Automated test frameworks ( ATF’s ) for testing.
- Worked on configuring various types of Access Controls ( ACL’s ).
- Managed E2E Operational activities.
Education
Chaitanya Pg CollegeWarangal, India
Master of Science from Computer Science
04.2001
Sri Vijaya Sai Degree CollegeBodhan, India
Bachelor of Science from MPCS
04.2001
Sri Vijaya Sai Junior CollegeBodhan, India
Intermediate Certificate from MPC
04.2001
Bharathi Vidyaniketan High SchoolBirkoor
High School Diploma
04.2001
Skills
IT Service Management
undefinedCertification
ServiceNow Certified System Administrator (CSA)
Timeline
ServiceNow Developer
Tata Consultancy Services
02.2022 - Current
Chaitanya Pg College
Master of Science from Computer Science
04.2001
Sri Vijaya Sai Degree College
Bachelor of Science from MPCS
04.2001
Sri Vijaya Sai Junior College
Intermediate Certificate from MPC
04.2001
Bharathi Vidyaniketan High School
High School Diploma
04.2001