SIVAIAH PARVATHANENI

Roles and Responsibilities:

• Developed a customised scoped application to store and organize supplier records using App Engine Studio
• Created custom tables for the scoped application
• Implemented scripted REST APIs to securely pull and synchronize data from external sources into ServiceNow.
• Business logics writing to automate the process.
• Built custom record producers to facilitate seamless supplier registration within the application.
• Complete automate development for Proactive and Reactive care processes.
• Implemented Access control lists (ACL) for data visibility.
• Created various notifications at different stages.
• Bulk data loading through import set and transform maps.
• Adding Validation to Forms, List Pages
• Client Script, UI Policy for additional validation on forms.
• Business Rules and Script Include for Server-Side Data validation.

• Customized Customer Service Management module in ServiceNow as per the process requirements.
• Efficiently importing large amounts of customer data into ServiceNow using a Transform Map
• Implemented Advanced Work Assignment(AWA) for auto assignment of cases
• Onboarding clients and experience in events, notifications.
• Creating SLA and Scheduled jobs
• Created surveys using survey designer in order to know the customer satisfaction level of the resolved tickets
• Automated child ticket creation based on customer requirements using flow designer.
• Designed and deployed an automated follow-up email functionality based on customer needs, streamlining communication processes.
• Adding Validation to Forms, List Pages
• Client Script, UI Policy for additional validation on forms and request
• Business Rules and Script Include for Server-Side Data validation.
• Creating dashboard for various teams

Roles and Responsibilities:

• Customized Incident, Change and Service Catalog module in ServiceNow as per the process requirements.
• Notification creation for various events of Incidents, Change, Problem, Service Requests.
• Customization of existing workflows based on user requirement.
• Created workflows and automated the process of getting catalog items creation or modifications from Customer.
• Creating catalog UI policies and client scripts with respective to the requirement given.
• Writing Script Includes wherever necessary and reusing them instead of global business rules.
• Configuring Users, Groups and Roles.
• Created various notifications at different stages.
• SLA setup for monitoring the support team efficiency.
• Optimized the system performance by converting Business Rules to Script include
• Created knowledge articles is a great way to inform end users and improve self-service support.
• Created many Database Views with the help of metric definitions for calculating durations of tasks while reporting.
• Update set migration from Dev to prod environments.