MAHESH PENDYALA

• Five years of experience as an Amazon Program Manager with successful management of stakeholders and cross-functional teams.
• Skilled at tracking projects' progress using Agile metrics (Velocity, Burndown charts and Test stubs), seeing hazards, and taking proactive measures to guarantee successful and on-time delivery.
• Proficient at creating newsletters and project documentation.
• Experience in Agile methodologies(SAFe), team collaborations and project management.
• Professional in managing the Scrum and good hands-on experience in project management
• Exceptional at overseeing Microsoft projects and tools like Asana, Jira, and Linear.
• Oversee several projects at once, setting priorities and keeping a high standard of organization to satisfy deadlines and expectations.
• Identifying, assessing, and mitigating risks to ensure project success.
• Acted as servant leader, fostering a culture of trust, transparency, and accountability within the team.
• Expert in On-call management and ticket resolutions within given SLA.
• Experience in conducting root cause analysis and deep dives.
• Uphold regular client interactions and communication while serving as the initial point of contact for everyday problems
• Plan and carry out Quarterly Business Reviews (QBRs) with the leadership team from various teams to drive improvement actions and search for new opportunities within the account
• Familiar with Software development life cycle methodologies.
• Maintains a regular schedule with the Workforce Management Group (WMG) to guarantee that all program and project requirements are met in full.
• Significant experience in creating and maintaining sprint ceremonies.
• Hands on experience with SQL server, Power BI and complete Microsoft 365 tools.
• Good knowledge of Java programming and OOPS concepts.
• Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance

• Received Customer Champion Award in 2021 for expanding AMXL's network throughout India.
• Received 2 Quarterly Awards and 3 Spot Awards in the next two years, 2021 and 2022.
• In January 2023, I received the Execution Magician Award from the Japan Station Operation team.

• Scheduled Delivery Slots (Japan Network)

Scheduled delivery was launched in Japan network which enabled customers to choose their specific slot timings for delivery. Schedule delivery was implemented across the complete network in multiple phases., Involved in requirement gathering, clarification, task assignment, risks, and operation challenges., Conducted a scheduled delivery experiment to investigate customer adaptation to slot timing changes., Collaborated with various team stakeholders for the operation and technical challenges resolutions., Developed the end-to-end execution strategy and implemented the project via the network in three phases., Worked with ground operation teams and last mile station teams for enabling the scheduled pickups with no CS impact., Interacted with multiple third-party carriers Yamato and FedEx for creating schedule network process in their network.

• Pharmacy Launch -JPTS

The Pharmacy delivery network launch project in Japan focused on expanding consumer delivery alternatives while changing the entire network's distribution structure. Additionally, with the integration of Pharma into the network, Amazon increased its Japan network sales by 3., Analysis and gathering of requirements., Started a new pattern of delivery, worked with outside parties to onboard various healthcare organizations as FBAs, and built their FC(Alias) within the Amazon network., Worked closely with several technical and financial teams on a variety of approvals and technical challenges., Developed a document and distributed it to various stakeholders with the deployment pattern.

• AMXL Expansion for India (A.in)

AMXL (Heavy Bulky), which was formerly limited to a small number of Tier-1 cities, was expanded across the India network in 2020-2021 and is now serviceable across 18k zip codes. Following the conclusion of this initiative, AMXL orders jumped from an average of 8,000 per day to 34,000 per day, generating millions of dollars in income for Amazon., Enabled 10 sort centers in various Indian states to facilitate the sorting process and 300 stations designated solely for the delivery of big and bulky products., Created a rule at the back end using the AMXL flag that caused AMXL to take the only newly launched stations path after working with technical teams to segregate the current stations., Created a rate structure in collaboration with the financial teams that gives AMZL (Amazon Transport System) priority status of a customer order., Streamlined the procedure and incorporated the planned delivery slot option into the AMXL business, allowing the customer to select the delivery slot timing., This was the primary project that aided in my position, and it was one of the largest projects handled in India by many teams.

• Automation for India & Japan Contingencies

 Multiple contingency-related executions are handled by this continuing process improvement program., Collaborated with multiple technical teams to automate all the manual tasks for the Amazon networks in Japan and India., Developed Excel macros using VBA scripts to increase the speed of execution., Managed automation programs for third-party carriers in the A.in network.

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of 12 people in the development of Scheduled delivery project.
• Documented and resolved Pharma launch in Amazon Japan which increased the order value and customer experience.