Summary
Overview
Work History
Education
Skills
Personal Information
Key Projects And Achievements
Attributes
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Mahesh S Badge

Pune

Summary

Dynamic IT leader with a proven track record at AutomationEdge Technologies, driving a 28% reduction in cloud costs and enhancing incident response through automation. Skilled in AWS and ISO 27001 compliance, I excel in strategic vendor management and team collaboration, delivering impactful solutions that align with business objectives.

Overview

21
21
years of professional experience

Work History

Senior Manager – IT & Automation

AutomationEdge Technologies Pvt. Ltd.
Pune
07.2022 - Current
  • Reduced cloud operating costs by 28% year-over-year through cost optimization, reserved instance planning, and right-sizing AWS/Azure workloads.
  • Managed an annual IT infrastructure budget of ₹4 crore (approx. $500K USD) for cloud, SaaS, security, and enterprise software.
  • Led a global IT operations team, ensuring 99.99% uptime and 24/7 support for 800+ users and mission-critical SaaS platforms.
  • Improved incident response time by 35% by implementing real-time monitoring, automated alerting, and ITSM integration.
  • Evaluated, selected, and managed contracts with leading vendors (AWS, Azure, Zscaler, Sophos, Fortinet, Vonage), resulting in 15% savings on annual renewals and better SLAs.
  • Partnered with CISO and security engineering to achieve ISO 27001 and SOC2 compliance, including audit evidence automation and policy enforcement.
  • Collaborated with internal and client security teams to address regulatory and contractual compliance (HIPAA, GDPR), and coordinated multiple successful audit cycles.
  • Led cloud adoption and migration projects, driving scalable hybrid infrastructure and best-practice automation for provisioning, monitoring, and DR.
  • Developed metrics and dashboards to measure KPIs for uptime, incident response, asset utilization, and customer satisfaction.
  • Defined and drove AUTOMATIONEDGE platform strategy for IT automation, RPA, and cloud transformation in global enterprise environments.
  • Aligned AutomationEdge deployments with business needs for compliance (SOC2, HIPAA), operational efficiency, and customer value.
  • Collaborated closely with engineering, security, and business teams to shape the roadmap, integrations, and go-to-market strategy for AutomationEdge offerings.

Manager – Information Support

Vyom Labs Pvt. Ltd.
Pune
08.2011 - 07.2022
  • Company Overview: Pune
  • Managed a team of 38 engineers supporting 1,600+ users across 5 international sites.
  • Oversaw IT asset lifecycle for infrastructure worth over ₹7 crore (approx. $1M USD)—servers, networks, cloud, and endpoint hardware/software.
  • Reduced rework and escalations by 30% via process standardization, SOPs, and quality improvement programs.
  • Negotiated contracts with major vendors (Cisco, HPE, Dell, Microsoft, Redington, AWS, Azure), achieving cost avoidance of ₹1 crore (approx. $125K USD) over 3 years.
  • Implemented hybrid cloud and automation solutions, cutting manual ticket volumes by 40% and accelerating onboarding/offboarding workflows.
  • Collaborated with security, compliance, and audit teams to maintain continuous ISO 27001 certification and pass third-party VAPT with zero critical findings.
  • Drove successful DR planning and quarterly testing, ensuring 100% recovery rate for critical business systems.
  • Led vendor evaluations for new technologies, including RPA, monitoring, and endpoint protection, resulting in adoption of best-fit, cost-effective tools.
  • Pune

Group Lead – Infra

vCustomer India Pvt. Ltd.
04.2004 - 08.2011
  • Directed infrastructure operations for multi-site call centers, supporting over 1,000 agents and ensuring 24x7 uptime.
  • Managed procurement and vendor relationships for annual spend of ₹1 crore (approx. $120K USD).
  • Led projects for new site rollouts, network upgrades, and endpoint standardization, delivering projects 10% under budget and ahead of schedule.
  • Built collaborative partnerships with business, application, and security teams to support continuous improvement and compliance.

Education

Computer Engineering - HandsOn Web Security

IIT, Bombay

MCSE - Microsoft Certified Systems Engineer

CCNA - Cisco Certified Network Associate

ITIL Foundation -

Six Sigma Certification -

AWS Certified -

Azure Certified -

Skills

  • AutomationEdge RPA platform
  • PowerShell
  • Python
  • Bash
  • AWS
  • Azure
  • GCP
  • Zscaler
  • Sophos
  • Avaya
  • Microsoft 365
  • G-Suite
  • PostgreSQL
  • MS-SQL
  • Grafana
  • ELK
  • FastAPI
  • React
  • ServiceNow
  • BMC Helix
  • ManageEngine
  • Teams
  • SharePoint
  • ISO 27001
  • SOC2
  • HIPAA

Personal Information

Title: Senior Manager – IT Infrastructure, Cloud & Automation | RPA | DevOps | Security

Key Projects And Achievements

  • Architected and delivered a seamless AWS/Azure hybrid cloud for global operations, reducing infrastructure costs by 30%.
  • Achieved 99.99% uptime across all corporate IT systems via proactive monitoring, maintenance, and DR planning.
  • Led ISO 27001 and SOC2 audit readiness for product and infra, including evidence collection and process documentation.
  • Built and managed 24/7 global IT support teams and established KPIs to measure and improve performance and customer satisfaction.

Attributes

  • Motivation
  • Passion
  • Integrity
  • Innovation
  • Collaboration
  • Customer Focus

Accomplishments

  • Received 'Manager of the Quarter' (2022) at AutomationEdge for exceptional leadership during cloud cost optimization and incident response improvements
  • Awarded 'Innovation Champion' (2021) at Vyom Labs for driving automation and process transformation projects, resulting in a 40% reduction in manual tickets
  • Recognized by senior management for achieving 99.99% IT uptime and zero critical audit findings in multiple ISO 27001 and SOC 2 audits
  • Nominated for the 'Team Excellence Award' for building and mentoring a high-performing global support team
  • Secured $100K funding from AWS and Microsoft for cloud adoption, based on the success of pilot projects led by your team

Affiliations

  • Tabla player and classical music enthusiast; performs and attends cultural music events
  • Quarterly blood donor, supporting public health and emergency care initiatives
  • Volunteer and participant in cultural and social outreach programs

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

References

References available upon request.

Timeline

Senior Manager – IT & Automation

AutomationEdge Technologies Pvt. Ltd.
07.2022 - Current

Manager – Information Support

Vyom Labs Pvt. Ltd.
08.2011 - 07.2022

Group Lead – Infra

vCustomer India Pvt. Ltd.
04.2004 - 08.2011

Computer Engineering - HandsOn Web Security

IIT, Bombay

MCSE - Microsoft Certified Systems Engineer

CCNA - Cisco Certified Network Associate

ITIL Foundation -

Six Sigma Certification -

AWS Certified -

Azure Certified -

Similar Profiles

CREATE PROFILE
Mahesh S Badge