Mahesh Sivappa

Dynamic senior technical specialist with over 10 years of experience in the IT industry, focusing on Enterprise Mobility solutions including MDM, MAM, MCM, Autopilot, Azure AD, and SCCM. Proven track record in delivering exceptional technical support and consulting services, consistently enhancing customer satisfaction and driving operational improvements. Recognized for an assertive leadership style and strong interpersonal skills that foster effective collaboration and negotiation. Committed to leveraging expertise to solve complex challenges and deliver innovative solutions that align with organizational goals.

• Inspiring performance and emerging leader award for the financial year 2021-2022.
• Recognized as the best performer in terms of quality work provided to the client.

• SPOC for all Intune Console.
• Managing Shift roster and handling time sheet based on chargeability.
• Preparing Business PPT’s of operations infrastructure.
• Implementing automation Idea’s to avoid human errors.
• Preparing documents during transition phase.
• Preparing checklist for critical activities.
• Consoled the account basis reports and Focus on Fault management.

• OPERATING SYSTEM: Z/OS, WINDOWS
• Microsoft Tool: Intune
• OTHER TOOLS: REMEDY, ServiceNow and Intune Console

• Proficient inDesign& implementation of Microsoft Endpoint Manager and SCCM environment including Co-Management.
• Extensive experience in designing and execute the technical implementation of Windows 10Autopilot using Intune, Azure AD, Office365 based on client requirements and design specialization.
• Experience in design and administration of enterprise mobility management solutions MDM, MAM,MCM,BYOD, mobile security).
• Experience in setting up Intune based Software Distribution, Patch Management,Windows as Service, Driver Management processes.
• Delivering excellent customer service while configuring, designing, and implementing Office 365 suite application and administration.
• Administration Microsoft 365 admin portal & Initiated collaborative models with vendor.
• Administration& Configuration Device Compliance, Conditional access and endpoint protection policies, Windows Defender,Bitlocker, Windows Hello for Business etc.
• Azure AD Administration and maintain users& groups, Devices. Subject Master expert for apple IOSAPN certificates& Apple device enrollment.
• Monitoring and updating Tickets through Incident management system using ServiceNow tool.
• Ensure SLA compliance asper agreement with clients. Work on Internal/ external escalations from customers/vendors for Incident Management.
• Contacted various training and created many Knowledge article & shared across the teams.
• Conducting weekly team briefings and ensure constant awareness's the newprocess, policies, and procedures.
• Basic knowledge of PowerShell scripting for automation.
• Streamlined administrative processes, enhancing operational efficiency across multiple projects.
• Scanning & detection Run vulnerability scans across systems, applications, and networks.
• Remediation tracking Ensure vulnerabilities are patched or mitigated within SLAs.
• Testing Validate patches don’t break functionality.
• Documentation Maintain records of remediation actions.