I am a commercially aware and results-oriented professional with a proven track record in driving business growth and delivering high standards in retail management. With a keen focus on efficiency and profitability, I excel in managing daily operations, optimizing resources, and fostering a customer-centric environment. Expertise lies in team leadership, strategic planning, and implementing innovative solutions to meet and exceed organizational goals. I am now seeking a challenging opportunity where i can leverage skills and experience to drive research, development, and innovation initiatives forward in a dynamic and collaborative environment.
Pre-sales support
undefinedProject: Store Layout and Customer Experience Enhancement
Company: BAJAJ ELECTRONICS INORBIT
Duration: December 2023 - March 2024
Objective: To increase the store's profitability by redesigning the store layout and enhancing the overall customer experience, thereby improving the overall ROI.
Responsibilities and Achievements:
· Conducted a comprehensive analysis of the existing store layout, customer flow, and product placement to identify opportunities for improvement.
· Redesigned the store layout to optimize the customer journey, improve product visibility, and stimulate impulse purchases.
· Implemented new signage and displays to highlight promotions, new arrivals, and high-margin products, enhancing the overall shopping experience and encouraging additional purchases.
· Collaborated with the sales and customer service teams to train staff on the new store layout and customer service techniques to improve customer engagement and satisfaction.
· Monitored and analyzed customer feedback and sales data to continuously refine and optimize the store layout and customer experience.
Results:
· Increased average transaction value by 15% through effective store layout and product placement strategies.
· Improved customer satisfaction scores by 20% as measured by post-purchase surveys and online reviews.
· Enhanced overall store profitability by 12% by increasing sales and improving customer retention, resulting in a positive ROI for the store layout and customer experience enhancement project.
Project: Product Assortment and Category Management Optimization
Company: Bajaj Electronics Nacharam
Duration: August 2023 - October 2023
Objective: To increase the store's profitability by optimizing product assortment and category management to better meet customer demand and improve the overall ROI.
Responsibilities and Achievements:
Results: