NIIT SWIFT Course MS Word, MS Excel, MS PowerPoint & Internet Concepts
Mahesh Kumar Neti
Process Developer
Hyderabad
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals. Detail oriented team player with strong organizational skills.
- Ability to handle projects with a high degree of accuracy.
- Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Provide World Class service maintaining the Industry Brand standards
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Process Developer
GENPACT PRIVATE INDIA LIMITED
04.2015 - Current
- Worked on Content Moderation projects and dealt with sensitive video/photo content strictly following the Policy Guidelines
- Worked for Google Pay (Handling transactions, Risk, KYC and other account related issues)
- Also worked for Google Play Store. Troubleshooting app and purchase related issues.
- Providing World Class service to the customers on chats and emails with precise resolution. I believe in addressing the emotions first and then the issue
- Actively participating in Client calls and sharing ideas/feedback on process tools for Process Development
Claims Adjudicator
ADP Private India Ltd
Hyderabad
06.2007 - 10.2011
- Validating high volume of US Health Insurance claims to determine validity and coverage eligibility. Examined photographs and statements for quicker claims processing, while generating increased revenue.
- Also worked internally in Email process handling the the Health Insurance queries.
Customer Service Associate
DELL Financial Services
Hyderabad
06.2003 - 10.2006
- Handled large volume of inbound calls from customers every day with positive attitude and focus on customer satisfaction.
- Also ensured there are less wait times in order to provide quick and right resolution to the customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer queries related to their Dell Financial Accounts
Education
Bachelor of Commerce -
Wesley Boys Degree College
PG Road, Hyderabad 03.1997 - 04.2000
Skills
Active Listening & Problem Solving
Emotional Intelligence, Best Practices & Work Ethics
Root Cause Analysis & Research proficiency
Self-Analysis and result driven
Accomplishments
- Been STAR OF THE MONTH on consistent basis and got Awards in Rewards and Recognition program
- 2nd Topper in Accounts from my College.
Software
Computer Accounting Packages like TALLY, ACE & PROFIT
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Process Developer
GENPACT PRIVATE INDIA LIMITED
04.2015 - Current
Claims Adjudicator
ADP Private India Ltd
06.2007 - 10.2011
Customer Service Associate
DELL Financial Services
06.2003 - 10.2006
Bachelor of Commerce -
Wesley Boys Degree College
03.1997 - 04.2000