Nikhil Chugh
New Delhi
Summary
Dynamic Process Developer with a proven track record at Genpact India, specializing in workflow optimization and employee training. Enhanced operational efficiency through strategic process modifications, leading to increased customer satisfaction. Skilled in multitasking and decision-making, I consistently deliver results while managing sensitive information securely.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Process Developer
Genpact India
07.2024 - Current
- Trained new employees on established processes, ensuring consistent performance across the team.
- Optimized resource utilization by streamlining workflows, improving overall operational efficiency.
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Senior Process Associate
Genpact India
09.2020 - 07.2024
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
Process Associate
Genpact India
08.2018 - 09.2020
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Education
BBA -
Guru Gobind Singh Indraprastha University
Delhi, India 04.2001 -
High School Diploma -
CBSE
04.2001 -
Skills
Workflow optimization
Active listening
Decision-making
Microsoft Excel
Multitasking and organizing
Continuous improvement
Document review
Employee training
Timeline
Process Developer
Genpact India
07.2024 - Current
Senior Process Associate
Genpact India
09.2020 - 07.2024
Process Associate
Genpact India
08.2018 - 09.2020
BBA -
Guru Gobind Singh Indraprastha University
04.2001 -
High School Diploma -
CBSE
04.2001 -
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