Mahesh R Mane
Sakinaka, Mumbai
Summary
Goal-oriented manager with 15 years + distinguished experience in Retail/FMCG industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
19
19
years of professional experience
Work History
Area Retail Manager
Shree Mahalaxmi Enterprises
10.2020 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships which resulted in 12% annual growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Retail Operations Manager
PARFAIT lingerie
10.2019 - 09.2020
- Responsible for operating 20+ SIS in South & West regions with team of 60+ sales associates ensuring sales performance and growth. New SIS openings, budget Management, provide training and development for staff. Communicate with client’s/mall management on regular basis. Maximize sales and profitability in region. Set sales targets for individual locations.
- · Played key role in boosting profitability by 18% and customer satisfaction rating by 20% within first 6 months in position.
- · Reduced shrink/damages from 1.2% to 0.5% through implementation of improved merchandising and inventory procedures.
Floor Manager
Westside
08.2017 - 10.2019
- Handling Men’s, Kids and Footwear departments totaling 47% of store business.
- Resolved various product or consumer complaints with excellent communication skills and follow-up.
- Worked actively with store management team to create daily & weekly sales plans based on sales trends.
- Responsible for overseeing, scheduling and performance reviews of 19+ sales advisors.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
Retail Operations Manager
Whsmith LLC
10.2015 - 07.2018
- Oversee retail operations for leading airport retailer with 7 stores and $9M in annual revenue.
- Directing 24 hours’ operations of 7 stores, generating more than $9M in annual revenue.
- Recruit, train, mentor and manage 85+ member team, ensuring continuous delivery of outstanding customer service. Supervise 16 department supervisors, providing coaching and engendering accountability for store results and staff performance. Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
- Consistently exceeded annual goals in key metrics, such as profit, sales, employee retention, and customer service.
- Increased retail profits from 8% to 13% for year 2016-2017
- Reconciled $90k in aged receivables through audits and analysis
- Monitored capital budget project at 2 different locations.
Store Manager of Operations
Shoe Mart LLC
12.2012 - 08.2015
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 18% with special displays and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
GIORDANO Fashions LLC
10.2004 - 02.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science -
K.J Somaiya College of Science & Commerce
MumbaiMaster of Science - Geology
Somaiya College of Science & Commerce
MumbaiRetail Management -
Wilburton University
Skills
- Teamwork and Collaboration
- Dependable and Responsible
- Problem-Solving
- Decision-Making
- Training and Development
- MS Office
- Organization and Time Management
- Planning and Coordination
Accomplishments
- Collaborated with team of 50+ team members in the development of 8 stores of WHSmith LLC at New Muscat International Airport, Oman.
- Expanding PARFAIT lingerie business in West & South region with more than 20+ SIS.
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Area Retail Manager
Shree Mahalaxmi Enterprises
10.2020 - Current
Retail Operations Manager
PARFAIT lingerie
10.2019 - 09.2020
Floor Manager
Westside
08.2017 - 10.2019
Retail Operations Manager
Whsmith LLC
10.2015 - 07.2018
Store Manager of Operations
Shoe Mart LLC
12.2012 - 08.2015
Store Manager
GIORDANO Fashions LLC
10.2004 - 02.2011
Bachelor of Science -
K.J Somaiya College of Science & Commerce
Master of Science - Geology
Somaiya College of Science & Commerce
Retail Management -
Wilburton University
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