MAHIMA Jadhav

Client Acquisition and Corporate Relations:

• Spearheaded strategic consulting, including business plan and sales strategy development for client acquisition.
• Engaged in industry conferences to build relationships and close new business opportunities.
• Managed legal liaison, contracts, and payment agreements to ensure seamless client engagement.
• Designed tailored business proposals, leveraging product offerings to meet client needs and drive sales.
• Led client retention efforts with proactive escalation management, regular visits, and continuous value delivery.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Coached, mentored and trained team members in order to improve their job performance.
• Monitored credit policies and competitor activities to inform strategic decision-making.
• Utilized data-driven insights for prospect development and sales lead generation.

Pan-India Client and Stakeholder Management:

• Managed relationships with elite societies across India, serving as the primary point of contact for all operational and service-related matters.
• Led negotiations for contract terms with diverse societies, fostering strong, long-term partnerships while ensuring alignment with business objectives.
• Collaborated closely with the Product team to capture society requirements and enhance application features, driving user satisfaction and operational efficiency.
• Spearheaded client engagement initiatives, coordinating with top-tier brands to deliver impactful campaigns that resonated with society members.
• Cultivated and maintained a strong rapport with both brands and societies, strategically negotiating campaign payouts and optimizing budget allocations.
• Oversaw invoicing for campaigns, ensuring timely GST claims and adherence to financial processes.
• Conducted training sessions for Management Committees and security teams, enabling effective use of applications while driving continuous improvement and user adoption.

Business Growth & Sustainability Strategy Consultant – Svatantra Micro Housing Finance Corporation (SMHFC)

• Conducted market research to identify potential opportunities for new product development.
• Supported the development of business growth and sustainability strategies for Svatantra Micro Housing Finance Corporation (SMHFC).
• Conducted a comprehensive SWOT analysis of SMHFC's business model to identify strategic opportunities and areas for improvement.
• Mapped SMHFC's performance against industry benchmarks across key parameters, including product offerings, distribution channels, pricing strategies, processes, employee productivity, and management information systems (MIS).
• Contributed to the development of an initial credit risk model for SMHFC, enhancing the organization's risk management framework.
• Delivered advanced training sessions to SMHFC employees, focusing on skill enhancement through innovative methods and the latest industry technologies.
• Managed and identified project-level requirements, delivering data-driven solutions to optimize operational efficiency and business outcomes.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.

• Developed and implemented marketing strategies to promote events on campus.
• Managed social media accounts to communicate with students about upcoming events.
• Provided customer service by responding to inquiries from students regarding events and services offered by the university.
• Collaborated with other departments to ensure successful event execution.
• Created content for digital campaigns including videos, graphics, emails.
• Interacted with faculty members on a regular basis to understand their needs and interests.

• Conducted an in-depth research study on electricity consumption patterns in Mumbai and Delhi, analyzing key consumption trends and contributing factors, culminating in a comprehensive, data-driven report with actionable insights.
• Developed survey questions to assess the impact of research projects.
• Conducted literature reviews to identify key areas for further research.
• Collaborated with other interns to ensure efficient completion of research tasks.
• Researched and compiled information on current trends in the industry.

• Collaborated with Mr. Arup Rakshit, Head Executive VP, Mumbai, to conduct a comprehensive research study on the impact of Covid-19 on international trade, employing advanced time series analysis to uncover key trends and predict future market dynamics.
• Developed survey questions to assess the impact of research projects.
• Conducted literature reviews to identify key areas for further research.
• Created detailed reports summarizing the findings from various research studies.
• Organized and maintained records of all data collected during research activities.