Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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Mahima Raheja

10 Years Of Experience In IT
Delhi,DL

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Senior Executive

AIMIL Limited
New Delhi, Delhi
04.2013 - Current
  • Functional lead for internal CRM applications for sales and services
  • Collect user requirements, direct testing and conduct continuous evaluations to make proactive adjustments to sales & service approaches
  • Document user manual, user training & help desk for internal CRM applications PAN India
  • Resolve end user queries by performing root cause analysis
  • Test and execute information systems projects, standardization, and efficient delivery of MIS reports
  • Participate in software development lifecycle at various stages (Requirement, Testing, UAT etc.) for validation & verification of proposed solution for business problem
  • Review individual department performance and work with leadership to improve processes, procedures and practices
  • Reduce project downtime by inspecting CRM products for quality and adherence to user requirements
  • Collaborate with sales, service and support teams to launch products on time
  • Consult with product development teams to enhance products based on user and management interest data
  • Document user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements
  • Coordinated design meetings and decisions across 12 internal departments and teams
  • Develop product documentation to communicate and align key components of upcoming features and products to internal teams
  • Impart user training in various locations and corporate office

Junior Software Engineer

Aithent Technologies Private Limited
Gurgaon, HR
09.2011 - 03.2013
  • Worked over core areas and important functionality like analyzing crucial codes and merging them
  • Understanding project from all user level
  • Creating project setup and performing installation activities
  • Creating class DLD and high-level documents for project
  • Involved in unit testing and integration testing
  • Work on open source web-based ERP business solution i.e. OPENBRAVO.

Education

Bachelor of Technology - Information Technology

Uttar Pradesh Technical University
Muzaffarnagar, UP
07.2007 - 05.2011

Skills

    Project Management

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Certification

Sun Certified JAVA Programmer

Hobbies

  • Dancing - Participated in state level folk dance competitions
  • Exploring new places

Timeline

Senior Executive

AIMIL Limited
04.2013 - Current

Junior Software Engineer

Aithent Technologies Private Limited
09.2011 - 03.2013

Bachelor of Technology - Information Technology

Uttar Pradesh Technical University
07.2007 - 05.2011

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Mahima Raheja10 Years Of Experience In IT