Mahima Raheja
10 Years Of Experience In IT
Delhi,DL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Executive
AIMIL Limited
New Delhi, Delhi
04.2013 - Current
- Functional lead for internal CRM applications for sales and services
- Collect user requirements, direct testing and conduct continuous evaluations to make proactive adjustments to sales & service approaches
- Document user manual, user training & help desk for internal CRM applications PAN India
- Resolve end user queries by performing root cause analysis
- Test and execute information systems projects, standardization, and efficient delivery of MIS reports
- Participate in software development lifecycle at various stages (Requirement, Testing, UAT etc.) for validation & verification of proposed solution for business problem
- Review individual department performance and work with leadership to improve processes, procedures and practices
- Reduce project downtime by inspecting CRM products for quality and adherence to user requirements
- Collaborate with sales, service and support teams to launch products on time
- Consult with product development teams to enhance products based on user and management interest data
- Document user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements
- Coordinated design meetings and decisions across 12 internal departments and teams
- Develop product documentation to communicate and align key components of upcoming features and products to internal teams
- Impart user training in various locations and corporate office
Junior Software Engineer
Aithent Technologies Private Limited
Gurgaon, HR
09.2011 - 03.2013
- Worked over core areas and important functionality like analyzing crucial codes and merging them
- Understanding project from all user level
- Creating project setup and performing installation activities
- Creating class DLD and high-level documents for project
- Involved in unit testing and integration testing
- Work on open source web-based ERP business solution i.e. OPENBRAVO.
Education
Bachelor of Technology - Information Technology
Uttar Pradesh Technical University
Muzaffarnagar, UP 07.2007 - 05.2011
Skills
Project Management
Corporate Communications
Gap analysis
Operations analysis
Consulting
Pivot tables
Test case scenarios
Team Bonding
Employee training
Public speaking
Certification
Sun Certified JAVA Programmer
Hobbies
- Dancing - Participated in state level folk dance competitions
- Exploring new places
Timeline
Senior Executive
AIMIL Limited
04.2013 - Current
Junior Software Engineer
Aithent Technologies Private Limited
09.2011 - 03.2013
Bachelor of Technology - Information Technology
Uttar Pradesh Technical University
07.2007 - 05.2011