Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
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Mahima Raj

Banaglore

Summary

Versatile professional known for quick adaptation to diverse challenges. Proven track record in problem-solving and cultivating strong client and team relationships. Focused on enhancing team performance and achieving measurable results.

Overview

1
1
Certification

Work History

Seller Support Associate

Amazon
Banaglore
01.2025 - Current
  • Conducted daily audits of seller accounts to ensure compliance with Amazon policies.
  • Resolved seller inquiries by researching account information and providing accurate solutions.
  • Delivered customer service and technical support to Amazon sellers via phone, email, and chat.
  • Maintained current knowledge of Amazon policies related to buyer and seller interactions.
  • Identified process optimization opportunities based on customer feedback analysis.
  • Developed process improvements to enhance efficiency in handling customer inquiries.
  • Recognized system and quality issues affecting seller experiences for reporting to software developers and leadership teams.
  • Managed returns and exchanges in accordance with company policies.

Education

MBA - Banking And Finance

Narsee Monjee Insitute of Managment of Studies
Pune
12-2024

B.com

Guru Nanak Khalsa College of Women, PU
Ludhiana
05-2019

10th+ 2 (Commerce)

Nankana Sahib Public School
Ludhiana
05-2016

Skills

  • Process optimization
  • Quality assurance
  • Microsoft Word and Office
  • Organizational skills
  • Data analysis and SQL

Certification

  • Google Digital Marketing
  • Seller and Vendor
  • SQL Certificate

Languages

Hindi
First Language
Punjabi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
German
Beginner (A1)
A1

Accomplishments

  • I received RNR twice for best performance in the team
  • Award for Maintaining the quality and metrics in the team
  • Provided mentorship to the new joiners
  • Gave training to new joiners.

Affiliations

  • Solo traveler
  • Book Reader
  • Philosopher in aspects of life
  • Music and Cooking

References

References available upon request.

Timeline

Seller Support Associate

Amazon
01.2025 - Current

MBA - Banking And Finance

Narsee Monjee Insitute of Managment of Studies

B.com

Guru Nanak Khalsa College of Women, PU

10th+ 2 (Commerce)

Nankana Sahib Public School

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Mahima Raj