Mahipal Singh
Delhi
Summary
Resourceful Desktop Support Technician with exceptional insight and knowledge of MS Office and various other types of software. Offering 2 years of experience providing expert-level support. Polished in customizing desktop applications, installing computer applications and peripherals and repairing technical issues. Familiar with Windows, Mac OS environments.
Overview
4
4
years of professional experience
Work History
System Administrator
Checkmate Industrial Guards Pvt. Ltd.
10.2023 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Senior IT Executive
Locofast Online Services Pvt. Ltd.
11.2021 - 09.2023
- OS Installing Windows 7, 10 & Linux
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems & computer software
- Troubleshooting hardware and software issues
- Troubleshooting networking and connection issues
- Company Asset Management & maintenance
- Vendor coordination for laptop & desktop
- Google workspace I.D Creation.
Asst Support Engineer
C.I. Infotech Pvt. Ltd.
08.2021 - 11.2021
- OS Installing Windows XP, 7, 8, & 10
- Installing and upgrading operating systems & computer software
- Troubleshooting hardware and software issues
- Testing the exchange of data between computers, servers, modems, and routers
- Perform remote troubleshooting
- Configuring outlook, creating a backup of outlook PST file
- Network check laptop, computer, cctv camera
- Knowledge of Active Directory
Desktop Support Engineer
Cortrack Solution Pvt. Ltd.
08.2020 - 08.2021
- OS Installing Windows XP, 7, 8, & 10
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems & computer software
- Troubleshooting hardware and software issues
- Troubleshooting networking and connection issues
Education
CCNA (R&S) -
Network Bulls
03.2020
Hardware & Networking Engineering -
ITI, Veer Savarkar Basic Training Center Pusa
08.2019
Bachelor of Arts -
SOL University, Delhi
10.2018
Intermediate/12th -
Rajkiya Sarvodaya Bal Vidyalaya
05.2014
Matriculation/10th -
Rajkiya Sarvodaya Bal Vidyalaya
05.2012
Skills
- Microsoft Office
- Google Suite
- Outlook Configuration
- Online Meeting Tools
- Windows Install
- Troubleshooting
- Printer Support
- Active Directory
- Networking
- Software Installation
Languages
English
Hindi
Timeline
System Administrator
Checkmate Industrial Guards Pvt. Ltd.
10.2023 - Current
Senior IT Executive
Locofast Online Services Pvt. Ltd.
11.2021 - 09.2023
Asst Support Engineer
C.I. Infotech Pvt. Ltd.
08.2021 - 11.2021
Desktop Support Engineer
Cortrack Solution Pvt. Ltd.
08.2020 - 08.2021
CCNA (R&S) -
Network Bulls
Hardware & Networking Engineering -
ITI, Veer Savarkar Basic Training Center Pusa
Bachelor of Arts -
SOL University, Delhi
Intermediate/12th -
Rajkiya Sarvodaya Bal Vidyalaya
Matriculation/10th -
Rajkiya Sarvodaya Bal Vidyalaya
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