Mahiya Aqsa
Business Development Manager
Bengaluru
Summary
Strategic and client-focused Business Development & Sales Account Manager with 7 years of proven experience in driving revenue growth, managing key accounts, and delivering personalized service and sales solutions. Adept at lifecycle customer engagement—from first contact to after-sales support—with a strong ability to assess customer needs, offer tailored solutions, and resolve complex issues with empathy and efficiency. Demonstrated success in upselling, cross-selling, and building long-term client relationships across competitive sectors.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages
Work History
Business Development Manager
Swethan Consulting
03.2019 - 01.2025
- Developed customized product/service plans for clients based on individual needs, increasing conversion rates by 28% year-over-year.
- Delivered complete end-to-end customer service from lead generation, proposal, negotiation, to onboarding and post-sale support.
- Identified key upselling opportunities during account reviews; closed 15+ high-value deals in 2023 that expanded client portfolios.
- Troubleshot client onboarding delays by introducing a pre-engagement checklist and automated welcome email flow—reduced onboarding time by 35%.
- Acted as the client advocate internally, leading to the creation of 3 tailored service packages that improved client retention by 20%.
- Mentored a junior sales team; team exceeded their quarterly KPIs for three consecutive cycles.
MARCOM Executive
BISS-IETW
09.2013 - 05.2015
- Established rapport by actively exploring the organization's and clients pain points.
- Researched leads through cold calling, emails, social media, and networking.
- Saved 2 million INR by optimizing supplier selection and procurement processes.
Education
Bachelor of Engineering - Telecommunication
GSSSIETW
Skills
- CRM
- Zoho
- Data Analysis
- Excel
- Full Sales Lifecycle Management
- Client Needs Analysis & Consultative Selling
- Relationship building
- Decision-making
- Team leadership
- Customer service
Personal Information
- Date of Birth: 08/21/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Business Development Manager
Swethan Consulting
03.2019 - 01.2025
MARCOM Executive
BISS-IETW
09.2013 - 05.2015
Bachelor of Engineering - Telecommunication
GSSSIETW
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