Mahizhan NR
Coimbatore
Summary
Dynamic Branch Manager with proven success at Lulu Forex Private Limited, excelling in market analysis and customer engagement. Achieved over 121% of sales targets while fostering strong team-building and relationship management. Expert in regulatory compliance and financial monitoring, driving operational excellence and enhancing client satisfaction through innovative strategies.
Overview
4
4
years of professional experience
Work History
Branch Manager
Lulu Forex Private Limited
Chennai
04.2025 - Current
- Managed daily branch operations and ensured compliance with company policies.
- Developed marketing strategies to increase branch visibility and client engagement.
- Established relationships with local businesses to promote financial services.
- Analyzed market trends to optimize service offerings for clients.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
Branch In Charge
Thomas Cook India Limited
Nungambakkam Chennai
04.2024 - 03.2025
- Strengthened merchandising and promotional strategies to drive customer engagement and boosted sales
- Developed strategy to increase sales and drive profits
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Collaborated with cross-functional teams to streamline processes and improve efficiency
- Managed over 25 B2B agents and serviced over 2500 customers
- Accomplished multiple tasks within the established time frames
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Participated in disaster recovery planning and drills to ensure business continuity in case of emergencies
- Investigated and resolved customer queries and complaints quickly to serve customer needs
- Conducted capacity planning and scalability assessments to support future growth
Assistant Manager
Thomas Cook India Limited
Salem
03.2023 - 03.2024
- Generated regular business through exceptional customer service and responded to customer concerns to provide better service in the market
- Suggested hiring recommendations to increase company's productivity and profitability with quality workers
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Achieved over 121% of given Sales target for the year
- Regular inventory audits to verify stock levels, address discrepancies, and forecast future needs for flawless sales flow
- Attracted customer to purchase FX currencies and Card by quoting competitive price in the market.
Customer relationship executive
Thomas Cook India Limited
Salem
09.2021 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Monitored stock levels at all times, ensuring there was enough inventory available for service without overstocking or under-ordering supplies
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded proactively and positively to rapid change which enabled to stay ahead from other organization
- Served as a point of contact for customers, addressing their concerns and inquiries
Education
Master of business administration -
Pondicherry University
08.2021
Bachelor of Business Administration -
Achariya Arts & Science College
03.2019
Skills
- Branch operations
- Regulatory compliance
- Market analysis
- Customer engagement
- Financial monitoring
- Sales strategies
- Customer and vendor relations
- Goals and performance
- Strong team-builder
- Relationship building
- Branch operations management
- Key performance indicators
Accomplishments
- Increased business in AD sales by 20% in 2021.
- Achieved 210% of growth against Branch budget 2021.
- Promoted to Assistant manager for Achieving sales and budget target by 117% for the year 2022.
- Promoted to Branch In Charge in 2024 for over achieving branch targets for the year 2021 and 2022.
- On-Boarded 25 B2B agents and increased sales by 118% during 2023.
- Hat-trick achievements of Targeted Goals and Have Set milestones in sales in Thomas Cook branch history.
- Awarded as best Sales person for the year 2024.
- Awarded as best branch for maintaining DMS on Track for the year 2024.
- Awarded as best branch for Higher margin management for the year 2024.
LANGUAGES
- Tamil
- English
Timeline
Branch Manager
Lulu Forex Private Limited
04.2025 - Current
Branch In Charge
Thomas Cook India Limited
04.2024 - 03.2025
Assistant Manager
Thomas Cook India Limited
03.2023 - 03.2024
Customer relationship executive
Thomas Cook India Limited
09.2021 - 02.2023
Master of business administration -
Pondicherry University
Bachelor of Business Administration -
Achariya Arts & Science College