Majid Husain
Network Operations & Server Engineer
New Delhi
Summary
Passionate, diligent and focused Engineer with 15+ years of cumulative experience as a Network Architect / System admin / Desktop Support Engineer / Server Migration and its planning / execution and Inventory Management. Technical knowledge & proficiency in system administration, network maintenance, hardware maintenance, operating systems, Windows (All versions) & MS- DOS and the willingness to learn and effectively apply new technologies. Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems that have eluded resolution by others. Extensive exposure to a comprehensive range of team activities, thrive on working in challenging environment. · Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely. Excellent client management, Vendor management skills with expertise in Strategic Planning and Resource Identification and Allocation.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Deputy Manager
Paytm
Delhi
11.2012 - Current
- Currently leading projects related to Automatic Call Distribution (ACD) on both national and international scales
- Successfully managed helpline solutions for various entities including PayTM Payment Bank, CST, Mall, Marketplace, Flight IVR, and Bus Train IVR
- Provided oversight for IVR campaigns, PRIs, Servers, Helplines, and third-party data centers
- Coordinated effectively with multiple call centers for the deployment of infrastructure, collaborating with entities such as Aegis, i-Energizer, Tech Mahindra, and Concentrix Bangalore
- Formulated budgets and strategic plans for the successful implementation of projects
- Planned, scheduled, and tracked project timelines, milestones, and deliverables in alignment with internal and external stakeholders
- Ensured effective communication with both internal and external stakeholders throughout project lifecycles
- Identified resources, assigned responsibilities, and efficiently managed project timelines, risks, and performance
- Proactively managed changes in project scope and devised contingency plans to address potential crises
- Ensured the execution of projects with defined standard quality processes
- Provided technical support via E-Mail, phone, and other electronic mediums, ensuring quick issue resolution
- Installed, upgraded, and maintained software and servers to meet project requirements
- Coordinated onsite and offsite client interactions, resolving problems promptly
- Managed inventories of hardware, Toll-Free Numbers (TFN), Virtual Mobile Numbers (VMNs), and Primary Rate Interfaces (PRIs)
- Conducted Vulnerability Assessment (VA) scanning of servers at regular intervals
- Collaborated with the SIP service provider to ensure timely provisioning and delivery of SIP services
- Coordinate with the ISDN service provider to facilitate the timely delivery of ISDN lines
- Work closely with the toll-free number provider to acquire and implement toll-free numbers
- Coordinate with the vendor to acquire and configure virtual mobile numbers as needed
- Ensure timely acquisition and renewal of SSL certificates from the certificate authority.
L1 Support Engineer :: Team Lead
One97 Communication Ltd.
01.2008 - 01.2012
- Implemented monitoring solutions in an enterprise environment to ensure optimal performance
- Troubleshooted/debugged server and client issues on both Windows and Linux OS
- Contributed to the technical understanding and promotion of new and existing standards, solutions, and tools
- Represented local change management and incident management for critical infrastructure and enterprise systems products
- Interfaced directly with the local client base, executing their requirements within a global framework.
Education
Bachelor of Computer Applications -
Punjab Technical University
03.2008 - 09.2011
Class 12th -
Class 10th - undefined
Skills
Active Directory, DHCP, DNS, Group Policies
AWS Cloud (VPC, EC2, Security Groups, Route Tables, EBS, ALB, VPC Peering, NAT gateways,
Working with ISDN PRIs and SIP
Managing LANs, IPs (Private and Public)
Installation and Troubleshooting ServersComputer assembling and maintenance
Troubleshooting hardware and software problems
Designing the Network architectureProviding Number options of TFN, VMN, SBN, and DID numbersCoordinating with operators/Vendors for resolving day-to-day issuesInstalling and configuring peripherals, components, and drivers
Optimistic, Confident, Hardworking
Quick learner and smart worker
Excellent Leadership qualitiesImmense Zeal towards workGood verbal and written communication skills
Adaptable to changesGood to take quick and useful decisionsCommitted to learning new skills & working under pressureInterests
Listening music
Travelling
Playing all sorts of indoor and outdoor sports
Watching movies
Additional Qualifications
- 1 Year Diploma in Hardware and Networking from Jetking
- 1 Year Diploma in Computer Application
Personal Information
- Father's Name: Late Mr. Hamid Husain
- Date of Birth: 11/27/1984
- Marital Status: Married
Timeline
Deputy Manager
Paytm
11.2012 - Current
Bachelor of Computer Applications -
Punjab Technical University
03.2008 - 09.2011
L1 Support Engineer :: Team Lead
One97 Communication Ltd.
01.2008 - 01.2012