Majid Iqbal
Customer Experience
Nagpur,Maharashtra
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Junior Executive
Tata Hitachi
Nagpur
03.2015 - 12.2016
- Reviewed invoices and monitored payments for timely reconciliation.
- Collaborated with back-office team members to facilitate seamless business execution.
- Introduced new methods, practices and systems to reduce turnaround time.
Senior Executive
Allies Overseas
Nagpur
01.2017 - 09.2022
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Responded to customer requests for products, services and company information.
Team Coach SME
Hexaware Technologies
Nagpur
11.2022 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma - Science Education
Hsc Board Pune
Nagpur 02.2003 - 03.2005
Itizen Program - Computer And Information Sciences
ILEARN TRAINING CENTER
India 03.2006 - 12.2007
Mscit - Computer Programming
Lions Club of Nagpur Metropolitan
Nagpur 03.2001 - 08.2003
Skills
Team coaching
undefinedCertification
Excellent employee
Timeline
Team Coach SME
Hexaware Technologies
11.2022 - Current
Excellent employee
01-2019
Outstanding performer of the year
01-2018
Senior Executive
Allies Overseas
01.2017 - 09.2022
Junior Executive
Tata Hitachi
03.2015 - 12.2016
Itizen Program - Computer And Information Sciences
ILEARN TRAINING CENTER
03.2006 - 12.2007
High School Diploma - Science Education
Hsc Board Pune
02.2003 - 03.2005
Mscit - Computer Programming
Lions Club of Nagpur Metropolitan
03.2001 - 08.2003
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