Makarand Salunke

City Lead | JLL (Client: Accenture Solutions Pvt. Ltd.) | June 2020 – Present

Leadership & Performance:

• Spearheaded overall service delivery for the region, consistently exceeding KPIs and managing escalations effectively.
• Led and developed a high-performing, culturally diverse team of 64, achieving 100% budget utilization and reducing attrition.
• Implemented structured performance management systems, resulting in improved employee engagement and career advancement.
• Administered vendor contracts, governing the vendor and landlord scope through regular review and KPIs.
• Developed and executed business continuity plans, ensuring minimal disruption during emergencies.
• Lead the team to present new initiatives at Continuous Improvement forums, winning 2nd prize in innovation and best presenter.

Operational Excellence:

• Established a robust safety culture, achieving zero EHS incidents and ensuring adherence to ISO standards.
• Maintained sustainable practices by ensuring Accenture offices were free from single-use plastics, aligning with sustainability targets.
• Drove energy savings initiatives, contributing to significant cost reductions and environmental sustainability.
• Streamlined workflows and implemented technology solutions to enhance efficiency and prevent process deviations.
• Successfully managed facility renovations and lease agreements.

Client & Stakeholder Management:

• Built strong relationships with Accenture and JLL stakeholders, ensuring alignment with their strategic goals and objectives.
• Managed vendor transitions, ensuring 95% labor and building compliance.
• Actively participated in leadership connects and employee engagement activities, fostering a positive workplace culture.
• Conducted regular reviews with corporate security teams to maintain a secure environment.