Senior Process Executive in mapping API's, research and balancing customer service and support objectives with innovative process improvement and execution.
Worked as process executive with 5 years of experience in leading companies delivering more efficient and cost-effective operations.
Hands on experience in navigation process, gis, mapping, routing, local geometry, Addressing, POI, Ranges, Access points.
1.Currently working as ATL for a team of about 18 members.
2.Supervising and managing the team of associates including their performance, productivity adherence to business regulations.
3.Providing guidance and instructions to the tema about SLA'S ,daily performance reports Quality and production reports.Making sure to reach the metrics and incentive plan for the month.
4.Reviewing Root cause Analysis for the errors
Critical thinking and complex problem solving skills as in finishing workable solutions to problems without expending unnecessary time and cost.
5.Accomplished in handling large volumes of complex Gis data and different project.
Experienced in providing technical feedback for the associates and acts as SME during the critical times of project deliverables.
6. Attending weekly review with client about the progress and update plan for the project portfolio.
Apple Maps
Here Maps
Google maps
Interpersonal skills
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