Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Soumya Banerjee
Senior Process Executive
Kolkata
Summary
Overview
3
years of professional experience
4
years of post-secondary education
Work History
Cognizant Technology Solutions, CTS
Senior Process Executive
12.2022 - Current
Job overview
- Investigated basic issues and escalated more complicate concerns.
- Led methodology development to outline basic process parameters for operations.
- Championed continuous improvement, driving process innovation, and adopting best practices across the organization.
- Prepared accurate documents for customer and business needs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided strategic and operational recommendations for improvement across departments.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Utilized templates and macros to streamline transcription processes.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Consistently met tight deadlines for record completion, contributing to improved insurance claim processing times and increased revenue collection rates.
IMerit Technology Services
ITES Executive
12.2020 - 12.2022
Job overview
- Trained and guided team members to maintain high productivity and performance.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Fostered a culture of innovation that led to the development of several successful new product offerings.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Education
University of Engineering And ManagementKolkata, India
Bachelor of Technology from Electronics And Communications Engineering
08.2016 - 05.2020
University Overview
Skills
Performance Improvement
Analytical Skills
Effective leader
Staff training/development
Interpersonal Skills
Quality Assurance
Problem-solving abilities
Organizational Skills
Adaptability and Flexibility
Team building
Process Improvements
Multitasking Abilities
Performance Evaluations
Timeline
Senior Process Executive
Cognizant Technology Solutions, CTS
12.2022 - Current
ITES Executive
IMerit Technology Services
12.2020 - 12.2022
University of Engineering And Management
Bachelor of Technology from Electronics And Communications Engineering
08.2016 - 05.2020