Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Soumya Banerjee

Senior Process Executive
Kolkata
Soumya Banerjee

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience
4
years of post-secondary education

Work History

Cognizant Technology Solutions, CTS

Senior Process Executive
12.2022 - Current

Job overview

  • Investigated basic issues and escalated more complicate concerns.
  • Led methodology development to outline basic process parameters for operations.
  • Championed continuous improvement, driving process innovation, and adopting best practices across the organization.
  • Prepared accurate documents for customer and business needs.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Provided strategic and operational recommendations for improvement across departments.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Expertly transcribed medical reports for variety of physicians in hospital setting.
  • Utilized templates and macros to streamline transcription processes.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
  • Consistently met tight deadlines for record completion, contributing to improved insurance claim processing times and increased revenue collection rates.

IMerit Technology Services

ITES Executive
12.2020 - 12.2022

Job overview

  • Trained and guided team members to maintain high productivity and performance.
  • Implemented cost-saving measures through reevaluation of supply chain management practices.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.
  • Fostered a culture of innovation that led to the development of several successful new product offerings.
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Complied with HIPAA guidelines and regulations for confidential patient data.

Education

University of Engineering And Management
Kolkata, India

Bachelor of Technology from Electronics And Communications Engineering
08.2016 - 05.2020

University Overview

Skills

Performance Improvement

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Timeline

Senior Process Executive
Cognizant Technology Solutions, CTS
12.2022 - Current
ITES Executive
IMerit Technology Services
12.2020 - 12.2022
University of Engineering And Management
Bachelor of Technology from Electronics And Communications Engineering
08.2016 - 05.2020

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Soumya BanerjeeSenior Process Executive