MALATHI P
CHENNAI
Summary
Experienced Operations Manager with a demonstrated history of working in the Telecom industry & Distribution. Skilled in Smart Working, Team Building, Innovation Development, Data Analysis, and Field Work. Strong operations professional with a Master of Business Administration - MBA.
Overview
10
10
years of professional experience
Work History
AGM Acquisition Lead
Vodafone Idea Ltd
Tamil Nadu,Kerala
04.2023 - Current
- Managing Large and CSA accounts, HQ accounts, and NHQ accounts with the support of the National Channel partner and SME partner from the TN & Kerala circle.
- To maintain SA and GOVT business. New opportunity finding from Strategy account.
- Handling acquisition for 1,138 accounts across TN and Kerala.
- Deliver and maintaining IOT business. Regular visit with Accounts Spoc to maintain a smooth relationship.
- Developed comprehensive plans for National channel partner and SME channel partner onboarding, training, and support.
- Conduct monthly meetings with the state Head to discuss and assign monthly targets and process development.
- Cross-Functional CP Operation and Acquisition.
- Payout working HQ and NHQ for CP's P&L Management.
- Established effective communication channels between the city council, local businesses, and citizens.
- Large size team management.
Cluster Operation - Hospital & 20-20 Eye Clinic
Dr.Agarwal Eye Hospital
Vellore,Thiruvannamalai,Ranipet,Thirupatur
10.2021 - 04.2023
- Performed routine maintenance on machinery to ensure operational efficiency. Maintain monthly and quarterly performance for the current fiscal year.
- Budget Management and Assign Target for Hospital and department.
- Need to maintain hospital's and Eye Clinic certificate and licenses, and NABH certification.
- End-to-end process for recruiting doctors and salary budget for employees.
- Review Doctor, Floor Manager, Counseling Head, Business Development Performance to increase Hospital revenue.
- Outlet expansion to improve market penetration.
- Cluster Operation Spearheaded branches through Center head operations, focusing on patient footfalls and revenue generation through various channels, including investigations, surgeries, and optical.
- Provide effective training and lead teams to achieve departmental targets, manage costs, and enhance branch profitability. branch profitability.
- Need to amplify patient walk-ins via doctor referrals, corporate relationship teams, and other business development initiatives.
- Perform and coordinate with the marketing team for BTL and ATL activities. I organized a doctors' conference and live surgeries, camps.
- BT activities and conducted a CME with 200 doctors in Chennai on two occasions.
- Ensure constant relationships with corporations, government sectors, and private companies for bringing in business.
- . Executed multiple strategic tie-ups and empanelment, driving significant growth and expanding market reach.
Manager - Retail Operation
Vodafone Idea Ltd
Kanchepuram & Vellore
06.2017 - 10.2021
- Responsible for driving postpaid Customer and Enterprises acquisition of Vodafone and Idea Brands. For the Zone, with the support of Channel Partner and Company Retail Stores.
- Maintaining Market Share of SOGA, SONA, Revenue. VLR Grooming of Front-end Executive, Customer Relationship Executive, Telecallers, FOS, and KAM, ensuring CSS Norms.
- Appointing Channel Partners for Vodafone Mini Store, My Idea Store. FOFO, COCO handling the showroom and profitability and revenue of the CP.
- Conduct promotional events and marketing activations, primarily BTL. Handling and selling of Enterprise's products such as ILL, PRI, SIP, Auto Conference, and other solutions.
- Develop optimal channel network to achieve desired market share and customer service norms. Relationship management with Customers and SME, high-profile customer.
- Maintaining a strong relationship with Channel Partners and supporting them on issues, service, offerings, and growth of the business.
- Aggressive execution of sales programs to deliver targeted numbers of customers and revenue in the market.
- Channel Management (Channel Partner, Tele callers, FOS, and Team Leaders) to improve productivity and sales capabilities, and drive channel to achieve sales targets.
- Regular interaction with other functional teams for bettering customer service. Ensure the optimum utilization of cell sites and network by building up customer base, SME network.
- Focus on Circle Revenue and KPI Month on Month. In 2010, Soft Skill Verbal & Written communication, Problem-Solving, Teamwork, Interpersonal Skill, Adaptability, Leadership, Leading a team of 15 Sales Executives & Area Managers.
Territory Activation & Sales Officer
Vodafone India Ltd
Thiruvanamalai
11.2015 - 06.2017
- Responsible for distributor's and retailer's P&L performance. Need to ensure daily operation. Handled 4 distributors, 12 ADs, and 18 ADVMS.
- Analyzed sales data to determine areas of improvement for the organization.
- Managed the daily activities of distribution staff, providing guidance and support when needed.
- Managed CAF vendor, LCS Corporation.
- Planned, developed, and implemented sales strategies in an assigned area.
- Cross-functional operation.
- Need to manage Retailer Service Management and customer experience.
- Maintaining Upselling Sales.
- Conducted market research to identify customer needs and trends.
- Reviewed competitor's activities and devised measures to stay ahead in the market competition.
- Implemented innovative approaches for increasing brand awareness among target audience.
Instructor
Katpadi Industrial Institute
Vellore
06.2014 - 11.2015
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
Education
MBA -
Alagappa University
Bachelor of Engineering - ECE
Adhiparasakthi College of Engineering
School of Higher secondary -
Govt Hr sec school
School of Secondary -
Govt Hr sec school
Skills
- People Management
- Business & Market Analyst
- P&L Management
- Cluster Operations
- Customer Service
- Acquisition Management
- Budget Management
- Business Development/Store & Hospital Profitability
- Partner Hiring/Development & Team Building
- Risk and Crises Management
- Workforce Management
- Financial Management
- Operations Management
- Strategic Planning
- Marketing
Accomplishments
Received award of Power House for 59% EBITA out of 114 branch of EBITA FY 23 from Dr.Agarwals from Dr.Amar Agarwal. posted Award picture in the LinkedIn.
- Received award OF BEAST for achieved Revenue INR 26 Crore FY22 from Dr.Amar & Dr.Adil. Which is posted in Linked in.
- Achieved ECHS Army ECHS Business tied up
- Added 50 outlet and opened 4 branches in Ambur, Gudiyattam,Arcot,Arni.
- 60% EBITA IN FY 2022, 59% EBITA IN FY 2022
- Was Being top 2nd rank in ROTN and 8th Rank in PAN India champion league FY 19-20 in Vodafone Idea.
- Awarded ABOVE AND BEYOND for 1st quarter FY 19-20 Vodafone Idea.
- Store ranking moved up from 30th to 1st place in TamilNadu out of 64 stores on 4th quarter of FY17-18 in Vodafone Idea.
- Won th contest award for 4 consecutive quarters FY17-18.e 3 Icon in vodafone idea.
- Won the STAR award for consecutive 3 quarters. Store Profitability was increased from negative EBITDA to Positive.
- Recommended for Global award for CXX & TamilNādu Net Promoter Score in vodafone idea.
- The ROLE MODEL store awarded by BH for FY 17 in vodafone.
- Best Retail Manager in TN for being admired leader Q4 FY18 in vodafone.
- Instrumental in making the Zone for achieving the winner of Titan of Titans for 3 quarters in vodafone.
Reference
Nandhakumar Vice Precident - Operation - Dr.Agarwals Eye Hospital - 94453 94287
Vijayaragavan - GM- Vodafone idea- 9884018442
Icecontact
Inba Kumar M, 9940919111
Personal Information
- Date of Birth: 11/18/92
- Gender: FEMALE
Languages
- English
- Tamil
- Telugu
Timeline
AGM Acquisition Lead
Vodafone Idea Ltd
04.2023 - Current
Cluster Operation - Hospital & 20-20 Eye Clinic
Dr.Agarwal Eye Hospital
10.2021 - 04.2023
Manager - Retail Operation
Vodafone Idea Ltd
06.2017 - 10.2021
Territory Activation & Sales Officer
Vodafone India Ltd
11.2015 - 06.2017
Instructor
Katpadi Industrial Institute
06.2014 - 11.2015
MBA -
Alagappa University
Bachelor of Engineering - ECE
Adhiparasakthi College of Engineering
School of Higher secondary -
Govt Hr sec school
School of Secondary -
Govt Hr sec school