Summary
Overview
Work History
Education
Skills
Accomplishments
Reference
Icecontact
Personal Information
Languages
Timeline
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MALATHI P

MALATHI P

CHENNAI

Summary

Experienced Operations Manager with a demonstrated history of working in the Telecom industry & Distribution. Skilled in Smart Working, Team Building, Innovation Development, Data Analysis, and Field Work. Strong operations professional with a Master of Business Administration - MBA.

Overview

10
10
years of professional experience

Work History

AGM Acquisition Lead

Vodafone Idea Ltd
Tamil Nadu,Kerala
04.2023 - Current
  • Managing Large and CSA accounts, HQ accounts, and NHQ accounts with the support of the National Channel partner and SME partner from the TN & Kerala circle.
  • To maintain SA and GOVT business. New opportunity finding from Strategy account.
  • Handling acquisition for 1,138 accounts across TN and Kerala.
  • Deliver and maintaining IOT business. Regular visit with Accounts Spoc to maintain a smooth relationship.
  • Developed comprehensive plans for National channel partner and SME channel partner onboarding, training, and support.
  • Conduct monthly meetings with the state Head to discuss and assign monthly targets and process development.
  • Cross-Functional CP Operation and Acquisition.
  • Payout working HQ and NHQ for CP's P&L Management.
  • Established effective communication channels between the city council, local businesses, and citizens.
  • Large size team management.

Cluster Operation - Hospital & 20-20 Eye Clinic

Dr.Agarwal Eye Hospital
Vellore,Thiruvannamalai,Ranipet,Thirupatur
10.2021 - 04.2023
  • Performed routine maintenance on machinery to ensure operational efficiency. Maintain monthly and quarterly performance for the current fiscal year.
  • Budget Management and Assign Target for Hospital and department.
  • Need to maintain hospital's and Eye Clinic certificate and licenses, and NABH certification.
  • End-to-end process for recruiting doctors and salary budget for employees.
  • Review Doctor, Floor Manager, Counseling Head, Business Development Performance to increase Hospital revenue.
  • Outlet expansion to improve market penetration.
  • Cluster Operation Spearheaded branches through Center head operations, focusing on patient footfalls and revenue generation through various channels, including investigations, surgeries, and optical.
  • Provide effective training and lead teams to achieve departmental targets, manage costs, and enhance branch profitability. branch profitability.
  • Need to amplify patient walk-ins via doctor referrals, corporate relationship teams, and other business development initiatives.
  • Perform and coordinate with the marketing team for BTL and ATL activities. I organized a doctors' conference and live surgeries, camps.
  • BT activities and conducted a CME with 200 doctors in Chennai on two occasions.
  • Ensure constant relationships with corporations, government sectors, and private companies for bringing in business.
  • . Executed multiple strategic tie-ups and empanelment, driving significant growth and expanding market reach.

Manager - Retail Operation

Vodafone Idea Ltd
Kanchepuram & Vellore
06.2017 - 10.2021
  • Responsible for driving postpaid Customer and Enterprises acquisition of Vodafone and Idea Brands. For the Zone, with the support of Channel Partner and Company Retail Stores.
  • Maintaining Market Share of SOGA, SONA, Revenue. VLR Grooming of Front-end Executive, Customer Relationship Executive, Telecallers, FOS, and KAM, ensuring CSS Norms.
  • Appointing Channel Partners for Vodafone Mini Store, My Idea Store. FOFO, COCO handling the showroom and profitability and revenue of the CP.
  • Conduct promotional events and marketing activations, primarily BTL. Handling and selling of Enterprise's products such as ILL, PRI, SIP, Auto Conference, and other solutions.
  • Develop optimal channel network to achieve desired market share and customer service norms. Relationship management with Customers and SME, high-profile customer.
  • Maintaining a strong relationship with Channel Partners and supporting them on issues, service, offerings, and growth of the business.
  • Aggressive execution of sales programs to deliver targeted numbers of customers and revenue in the market.
  • Channel Management (Channel Partner, Tele callers, FOS, and Team Leaders) to improve productivity and sales capabilities, and drive channel to achieve sales targets.
  • Regular interaction with other functional teams for bettering customer service. Ensure the optimum utilization of cell sites and network by building up customer base, SME network.
  • Focus on Circle Revenue and KPI Month on Month. In 2010, Soft Skill Verbal & Written communication, Problem-Solving, Teamwork, Interpersonal Skill, Adaptability, Leadership, Leading a team of 15 Sales Executives & Area Managers.

Territory Activation & Sales Officer

Vodafone India Ltd
Thiruvanamalai
11.2015 - 06.2017
  • Responsible for distributor's and retailer's P&L performance. Need to ensure daily operation. Handled 4 distributors, 12 ADs, and 18 ADVMS.
  • Analyzed sales data to determine areas of improvement for the organization.
  • Managed the daily activities of distribution staff, providing guidance and support when needed.
  • Managed CAF vendor, LCS Corporation.
  • Planned, developed, and implemented sales strategies in an assigned area.
  • Cross-functional operation.
  • Need to manage Retailer Service Management and customer experience.
  • Maintaining Upselling Sales.
  • Conducted market research to identify customer needs and trends.
  • Reviewed competitor's activities and devised measures to stay ahead in the market competition.
  • Implemented innovative approaches for increasing brand awareness among target audience.

Instructor

Katpadi Industrial Institute
Vellore
06.2014 - 11.2015
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.

Education

MBA -

Alagappa University

Bachelor of Engineering - ECE

Adhiparasakthi College of Engineering

School of Higher secondary -

Govt Hr sec school

School of Secondary -

Govt Hr sec school

Skills

  • People Management
  • Business & Market Analyst
  • P&L Management
  • Cluster Operations
  • Customer Service
  • Acquisition Management
  • Budget Management
  • Business Development/Store & Hospital Profitability
  • Partner Hiring/Development & Team Building
  • Risk and Crises Management
  • Workforce Management
  • Financial Management
  • Operations Management
  • Strategic Planning
  • Marketing

Accomplishments

Received award of Power House for 59% EBITA out of 114 branch of EBITA FY 23 from Dr.Agarwals from Dr.Amar Agarwal. posted Award picture in the LinkedIn.

  • Received award OF BEAST for achieved Revenue INR 26 Crore FY22 from Dr.Amar & Dr.Adil. Which is posted in Linked in.
  • Achieved ECHS Army ECHS Business tied up
  • Added 50 outlet and opened 4 branches in Ambur, Gudiyattam,Arcot,Arni.
  • 60% EBITA IN FY 2022, 59% EBITA IN FY 2022
  • Was Being top 2nd rank in ROTN and 8th Rank in PAN India champion league FY 19-20 in Vodafone Idea.
  • Awarded ABOVE AND BEYOND for 1st quarter FY 19-20 Vodafone Idea.
  • Store ranking moved up from 30th to 1st place in TamilNadu out of 64 stores on 4th quarter of FY17-18 in Vodafone Idea.
  • Won th contest award for 4 consecutive quarters FY17-18.e 3 Icon in vodafone idea.
  • Won the STAR award for consecutive 3 quarters. Store Profitability was increased from negative EBITDA to Positive.
  • Recommended for Global award for CXX & TamilNādu Net Promoter Score in vodafone idea.
  • The ROLE MODEL store awarded by BH for FY 17 in vodafone.
  • Best Retail Manager in TN for being admired leader Q4 FY18 in vodafone.
  • Instrumental in making the Zone for achieving the winner of Titan of Titans for 3 quarters in vodafone.

Reference

Nandhakumar Vice Precident - Operation - Dr.Agarwals Eye Hospital - 94453 94287

Vijayaragavan - GM- Vodafone idea- 9884018442

Icecontact

Inba Kumar M, 9940919111

Personal Information

  • Date of Birth: 11/18/92
  • Gender: FEMALE

Languages

  • English
  • Tamil
  • Telugu

Timeline

AGM Acquisition Lead

Vodafone Idea Ltd
04.2023 - Current

Cluster Operation - Hospital & 20-20 Eye Clinic

Dr.Agarwal Eye Hospital
10.2021 - 04.2023

Manager - Retail Operation

Vodafone Idea Ltd
06.2017 - 10.2021

Territory Activation & Sales Officer

Vodafone India Ltd
11.2015 - 06.2017

Instructor

Katpadi Industrial Institute
06.2014 - 11.2015

MBA -

Alagappa University

Bachelor of Engineering - ECE

Adhiparasakthi College of Engineering

School of Higher secondary -

Govt Hr sec school

School of Secondary -

Govt Hr sec school
MALATHI P