Experienced Operations Manager with a demonstrated history of working in the Telecom industry & Distribution. Skilled in Smart Working, Team Building, Innovation Development, Data Analysis, and Field Work. Strong operations professional with a Master of Business Administration - MBA.
Overview
10
10
years of professional experience
Work History
AGM Acquisition Lead
Vodafone Idea Ltd
Tamil Nadu,Kerala
04.2023 - Current
Managing Large and CSA accounts, HQ accounts, and NHQ accounts with the support of the National Channel partner and SME partner from the TN & Kerala circle.
To maintain SA and GOVT business. New opportunity finding from Strategy account.
Handling acquisition for 1,138 accounts across TN and Kerala.
Deliver and maintaining IOT business. Regular visit with Accounts Spoc to maintain a smooth relationship.
Developed comprehensive plans for National channel partner and SME channel partner onboarding, training, and support.
Conduct monthly meetings with the state Head to discuss and assign monthly targets and process development.
Cross-Functional CP Operation and Acquisition.
Payout working HQ and NHQ for CP's P&L Management.
Established effective communication channels between the city council, local businesses, and citizens.
Large size team management.
Cluster Operation - Hospital & 20-20 Eye Clinic
Dr.Agarwal Eye Hospital
Vellore,Thiruvannamalai,Ranipet,Thirupatur
10.2021 - 04.2023
Performed routine maintenance on machinery to ensure operational efficiency. Maintain monthly and quarterly performance for the current fiscal year.
Budget Management and Assign Target for Hospital and department.
Need to maintain hospital's and Eye Clinic certificate and licenses, and NABH certification.
End-to-end process for recruiting doctors and salary budget for employees.
Review Doctor, Floor Manager, Counseling Head, Business Development Performance to increase Hospital revenue.
Outlet expansion to improve market penetration.
Cluster Operation Spearheaded branches through Center head operations, focusing on patient footfalls and revenue generation through various channels, including investigations, surgeries, and optical.
Provide effective training and lead teams to achieve departmental targets, manage costs, and enhance branch profitability. branch profitability.
Need to amplify patient walk-ins via doctor referrals, corporate relationship teams, and other business development initiatives.
Perform and coordinate with the marketing team for BTL and ATL activities. I organized a doctors' conference and live surgeries, camps.
BT activities and conducted a CME with 200 doctors in Chennai on two occasions.
Ensure constant relationships with corporations, government sectors, and private companies for bringing in business.
. Executed multiple strategic tie-ups and empanelment, driving significant growth and expanding market reach.
Manager - Retail Operation
Vodafone Idea Ltd
Kanchepuram & Vellore
06.2017 - 10.2021
Responsible for driving postpaid Customer and Enterprises acquisition of Vodafone and Idea Brands. For the Zone, with the support of Channel Partner and Company Retail Stores.
Maintaining Market Share of SOGA, SONA, Revenue. VLR Grooming of Front-end Executive, Customer Relationship Executive, Telecallers, FOS, and KAM, ensuring CSS Norms.
Appointing Channel Partners for Vodafone Mini Store, My Idea Store. FOFO, COCO handling the showroom and profitability and revenue of the CP.
Conduct promotional events and marketing activations, primarily BTL. Handling and selling of Enterprise's products such as ILL, PRI, SIP, Auto Conference, and other solutions.
Develop optimal channel network to achieve desired market share and customer service norms. Relationship management with Customers and SME, high-profile customer.
Maintaining a strong relationship with Channel Partners and supporting them on issues, service, offerings, and growth of the business.
Aggressive execution of sales programs to deliver targeted numbers of customers and revenue in the market.
Channel Management (Channel Partner, Tele callers, FOS, and Team Leaders) to improve productivity and sales capabilities, and drive channel to achieve sales targets.
Regular interaction with other functional teams for bettering customer service. Ensure the optimum utilization of cell sites and network by building up customer base, SME network.
Focus on Circle Revenue and KPI Month on Month. In 2010, Soft Skill Verbal & Written communication, Problem-Solving, Teamwork, Interpersonal Skill, Adaptability, Leadership, Leading a team of 15 Sales Executives & Area Managers.
Territory Activation & Sales Officer
Vodafone India Ltd
Thiruvanamalai
11.2015 - 06.2017
Responsible for distributor's and retailer's P&L performance. Need to ensure daily operation. Handled 4 distributors, 12 ADs, and 18 ADVMS.
Analyzed sales data to determine areas of improvement for the organization.
Managed the daily activities of distribution staff, providing guidance and support when needed.
Managed CAF vendor, LCS Corporation.
Planned, developed, and implemented sales strategies in an assigned area.
Cross-functional operation.
Need to manage Retailer Service Management and customer experience.
Maintaining Upselling Sales.
Conducted market research to identify customer needs and trends.
Reviewed competitor's activities and devised measures to stay ahead in the market competition.
Implemented innovative approaches for increasing brand awareness among target audience.
Instructor
Katpadi Industrial Institute
Vellore
06.2014 - 11.2015
Developed and implemented sales strategies to increase market share.
Identified and developed new markets for products or services.
Established relationships with key clients, while maintaining existing customer base.
Education
MBA -
Alagappa University
Bachelor of Engineering - ECE
Adhiparasakthi College of Engineering
School of Higher secondary -
Govt Hr sec school
School of Secondary -
Govt Hr sec school
Skills
People Management
Business & Market Analyst
P&L Management
Cluster Operations
Customer Service
Acquisition Management
Budget Management
Business Development/Store & Hospital Profitability
Partner Hiring/Development & Team Building
Risk and Crises Management
Workforce Management
Financial Management
Operations Management
Strategic Planning
Marketing
Accomplishments
Received award of Power House for 59% EBITA out of 114 branch of EBITA FY 23 from Dr.Agarwals from Dr.Amar Agarwal. posted Award picture in the LinkedIn.
Received award OF BEAST for achieved Revenue INR 26 Crore FY22 from Dr.Amar & Dr.Adil. Which is posted in Linked in.
Achieved ECHS Army ECHS Business tied up
Added 50 outlet and opened 4 branches in Ambur, Gudiyattam,Arcot,Arni.
60% EBITA IN FY 2022, 59% EBITA IN FY 2022
Was Being top 2nd rank in ROTN and 8th Rank in PAN India champion league FY 19-20 in Vodafone Idea.
Awarded ABOVE AND BEYOND for 1st quarter FY 19-20 Vodafone Idea.
Store ranking moved up from 30th to 1st place in TamilNadu out of 64 stores on 4th quarter of FY17-18 in Vodafone Idea.
Won th contest award for 4 consecutive quarters FY17-18.e 3 Icon in vodafone idea.
Won the STAR award for consecutive 3 quarters. Store Profitability was increased from negative EBITDA to Positive.
Recommended for Global award for CXX & TamilNādu Net Promoter Score in vodafone idea.
The ROLE MODEL store awarded by BH for FY 17 in vodafone.
Best Retail Manager in TN for being admired leader Q4 FY18 in vodafone.
Instrumental in making the Zone for achieving the winner of Titan of Titans for 3 quarters in vodafone.