Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Associate
RR Donnelly, Technopark
Trivandrum
02.2022 - Current
Conducted comprehensive process assessments to facilitate ongoing development.
Identified potential risks associated with processes and recommended corrective actions.
Delivered support and resolved client issues within SLA deadlines.
Enhanced proficiencies through participation in diverse outbound call sessions.
Resolved production issues by identifying flaws and conducting root cause analysis.
Executed detailed analyses and evaluations facilitating continuous development.
Executed debt reclamation strategies and resolved utility-related issues.
Product Specialist
Hindustan Field Services Pvt Ltd
Cochin
06.2019 - 12.2020
Conducted market research to identify potential markets for existing products.
Answered user inquiries to resolve computer software or hardware operation problems.
Utilized CRM systems to track customer interactions and feedback for continuous improvement.
Coordinated with marketing teams on advertising campaigns related to specific products.
Researched or investigated products and uses to prepare for demonstrations.
Recorded and reported demonstration-related data, questions asked and number of brochures distributed.
Education
Bachelor of Arts -
Arunodaya University
Arunachal Pradesh
12-2024
Diploma in Computer Engineering -
GPTC
Muttom
04-2019
Skills
Self-Directed
Teamwork and collaboration
Task prioritization
Critical thinking
Problem-solving
MS office
Certification
Hardware and Networking
CCNA
MCSE
RHCE
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hobbies
Cooking
Travelling
Reading
Timeline
Process Associate
RR Donnelly, Technopark
02.2022 - Current
Product Specialist
Hindustan Field Services Pvt Ltd
06.2019 - 12.2020
Bachelor of Arts -
Arunodaya University
Diploma in Computer Engineering -
GPTC
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