Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
Generic

Malavika Shaji

Idukki

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Associate

RR Donnelly, Technopark
Trivandrum
02.2022 - Current
  • Conducted comprehensive process assessments to facilitate ongoing development.
  • Identified potential risks associated with processes and recommended corrective actions.
  • Delivered support and resolved client issues within SLA deadlines.
  • Enhanced proficiencies through participation in diverse outbound call sessions.
  • Resolved production issues by identifying flaws and conducting root cause analysis.
  • Executed detailed analyses and evaluations facilitating continuous development.
  • Executed debt reclamation strategies and resolved utility-related issues.

Product Specialist

Hindustan Field Services Pvt Ltd
Cochin
06.2019 - 12.2020
  • Conducted market research to identify potential markets for existing products.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Utilized CRM systems to track customer interactions and feedback for continuous improvement.
  • Coordinated with marketing teams on advertising campaigns related to specific products.
  • Researched or investigated products and uses to prepare for demonstrations.
  • Recorded and reported demonstration-related data, questions asked and number of brochures distributed.

Education

Bachelor of Arts -

Arunodaya University
Arunachal Pradesh
12-2024

Diploma in Computer Engineering -

GPTC
Muttom
04-2019

Skills

  • Self-Directed
  • Teamwork and collaboration
  • Task prioritization
  • Critical thinking
  • Problem-solving
  • MS office

Certification

  • Hardware and Networking
  • CCNA
  • MCSE
  • RHCE

Languages

Malayalam
First Language
English
Proficient (C2)
C2

Hobbies

  • Cooking
  • Travelling
  • Reading

Timeline

Process Associate

RR Donnelly, Technopark
02.2022 - Current

Product Specialist

Hindustan Field Services Pvt Ltd
06.2019 - 12.2020

Bachelor of Arts -

Arunodaya University

Diploma in Computer Engineering -

GPTC

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Malavika Shaji