Malavika Shaji
Idukki
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Associate
RR Donnelly, Technopark
Trivandrum
02.2022 - Current
- Conducted comprehensive process assessments to facilitate ongoing development.
- Identified potential risks associated with processes and recommended corrective actions.
- Delivered support and resolved client issues within SLA deadlines.
- Enhanced proficiencies through participation in diverse outbound call sessions.
- Resolved production issues by identifying flaws and conducting root cause analysis.
- Executed detailed analyses and evaluations facilitating continuous development.
- Executed debt reclamation strategies and resolved utility-related issues.
Product Specialist
Hindustan Field Services Pvt Ltd
Cochin
06.2019 - 12.2020
- Conducted market research to identify potential markets for existing products.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Utilized CRM systems to track customer interactions and feedback for continuous improvement.
- Coordinated with marketing teams on advertising campaigns related to specific products.
- Researched or investigated products and uses to prepare for demonstrations.
- Recorded and reported demonstration-related data, questions asked and number of brochures distributed.
Education
Bachelor of Arts -
Arunodaya University
Arunachal Pradesh12-2024
Diploma in Computer Engineering -
GPTC
Muttom04-2019
Skills
- Self-Directed
- Teamwork and collaboration
- Task prioritization
- Critical thinking
- Problem-solving
- MS office
Certification
- Hardware and Networking
- CCNA
- MCSE
- RHCE
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hobbies
- Cooking
- Travelling
- Reading
Timeline
Process Associate
RR Donnelly, Technopark
02.2022 - Current
Product Specialist
Hindustan Field Services Pvt Ltd
06.2019 - 12.2020
Bachelor of Arts -
Arunodaya University
Diploma in Computer Engineering -
GPTC
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