Hi, I’m
Malay Mondal
Kolkata
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
years of professional experience
3
years of post-secondary education
Work History
InterGlobe Aviations Ltd. "Indigo Airlines"
Manager - Centralized Coordination Cell
03.2024 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
InterGlobe Aviations Ltd. "Indigo Airlines"
Assistant Manager - Operations
04.2018 - 03.2024
Job overview
- Achieved cost reductions through effective resource allocation and vendor negotiation.
- Spearheaded efforts towards continuous improvement within department by incorporating feedback from employees at all levels.
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels.
- Streamlined communication channels between departments for better interdepartmental collaboration on projects or initiatives affecting operations.
- Self-motivated, with a strong sense of personal responsibility.
InterGlobe Aviations Ltd. "Indigo Airlines"
Sr Executive - Operation
04.2015 - 04.2018
Job overview
- To lead team for loading SPI drive with various projects and training also ensure there are no wrong loading from station which may hamper station performance.
- Boosted operational efficiency through implementation of lean principles, resulting in improved production timelines.
- Streamlined operational processes to improve efficiency and reduce costs.
- Worked effectively in fast-paced environments.
Education
Frankfinn Institute of Air Hostess Training Center , Kolkata, India
Bachelor of Arts
01.2010
Calcutta University (Bangabasi College) , Kolkata, India
Bachelor of Arts from Political Science
03.2006 - 03.2009
G H School - (WBBSE Board) , Kolkata, India
Bachelor of Arts from Political Science, History, Bengali And English
05.2006
Skills
- Team Leadership
- Operations Management
- Time Management
- Complex Problem-Solving
- Staff Development
- Performance Evaluations
Languages
English
Hindi
Bengali
Personal Information
- Passport Number: P6171130
- Date of Birth: 03/04/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Achievementsandawards
- Award winning for 'Safety star' year 2013, 2017 and year 2018.
- Exemplary customer service award winning for the year 2012 and 2013.
- Ramp champ award winning for the year 2014 and 2015.
- Holding valid L&T license for A320, A321 and ATR 72-600.
Hobbies and Interests
- Playing Cricket
- Playing Badminton
Certification
- Master in MS excell and power point.
Timeline
Manager - Centralized Coordination Cell
InterGlobe Aviations Ltd. "Indigo Airlines"
03.2024 - Current
Assistant Manager - Operations
InterGlobe Aviations Ltd. "Indigo Airlines"
04.2018 - 03.2024
Sr Executive - Operation
InterGlobe Aviations Ltd. "Indigo Airlines"
04.2015 - 04.2018
Calcutta University (Bangabasi College)
Bachelor of Arts from Political Science
03.2006 - 03.2009
- Master in MS excell and power point.
Frankfinn Institute of Air Hostess Training Center
Bachelor of Arts
G H School - (WBBSE Board)
Bachelor of Arts from Political Science, History, Bengali And English
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