Mamta Joshi
New Delhi
Summary
Forward-thinking senior executive offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building and achievement of sales goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Executive MSW
Max Healthcare
04.2024 - Current
- Assessed family dynamics when making recommendations regarding discharge planning or other medical decisions.
- Provided psychosocial assessments, counseling and interventions to patients with chronic or acute illnesses.
- Assisted in the coordination of services for patients including referrals to appropriate agencies and organizations.
- Facilitated group therapy sessions for individuals dealing with grief and loss issues related to medical conditions.
- Provided crisis intervention services as needed due to changes in patient's condition or life circumstances.
- Served as a liaison between hospital administration, staff, and outside agencies promoting positive working relationships.
- Coordinated long-term follow up care for discharged patients ensuring continuity of care after leaving facility.
- Collaborated with other healthcare professionals in developing treatment plans that addressed both physical and emotional needs of the patient.
- Actively participated in multidisciplinary rounds providing clinical input based on psychosocial factors influencing outcomes.
- Maintained accurate records of patient interactions utilizing electronic medical record system.
- Facilitated support groups for those coping with terminal illnesses or dealing with bereavement issues.
- Coordinated discharge planning services, including arranging transportation and home care assistance after hospitalization.
Senior Associate
Manipal Hospital
01.2019 - 03.2024
- Led customer-facing team to deliver seamless, modern and profitable guest experiences
- Built recommendations, organised resources and translated potential solutions into actionable changes
- Built quality, trusting relationships with consumers to facilitate sales opportunities and grow organisation profitability
- Created comprehensive reports and delivered presentations to high-level stakeholders
- Managed data collection, visualisation and reporting for projects of different scale and applications
- Uncovered consumer insights with targeted market research focused on multiple segments and channels
- Contributed to firm revenue growth by building client database and marketing services
- Worked independently and with team to provide profitable contributions to department's venture.
Senior Executive
Artemis Hospital
Gurugram
09.2014 - 10.2018
- Identified potential acquisition targets that furthered the organization's mission.
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
- Used good judgement in assessing challenging developments to provide insightful resolutions for company.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.
- Led executive level meetings focused on setting company objectives, resolving issues, and addressing opportunities.
- Directed the development of marketing initiatives to expand customer base and increase revenue.
Executive
Sir Ganga Ram Hospital
11.2007 - 09.2014
- Managed billing correspondence and handled queries on time for prompt resolution
- Created processes and guides for failed invoices to facilitate regular cycle of review
- Supported colleagues in other departments to solve complex billing errors
- Worked closely with customer service advisor and portfolio administrator to achieve KPIs for customers each month
- Scheduled meetings with families of patients to explain benefits, risks and projected outcomes of proposed treatments
- Collaborated with patient care units to improve patient experience and deliver better outcomes.
- Implemented effective communication protocols between executives and staff members.
- Led initiatives to improve customer service levels throughout the organization.
- Facilitated communication between hospital departments to ensure timely discharge of patients.
Education
POST GRADUATE DIPLOMA - Hospital And Healthcare Management
IGNOU
12-2021
MBA - Human Resources Management
IGNOU
12-2015
Bachelor of Science - Life Science
Daulat Ram College
08-2007
Skills
- Quantifiable revenue increases
- Client relationship management
- Problem analysis
- Healthcare operations
- Continuous improvements
- Operation management
- Empathetic
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Conflict Resolution
Accomplishments
- Competency Award Winner twice in year 2021 and 2022
- Mac Card Appreciation by patients and Management
- Artemis Ambassador Award Winner.
- NCC 'B' and NCC 'C' Certificate with Grade B in 2006 and 2007
Certification
- Certificate of excellence for computer application from AP international New Delhi in 2013
- Certificate on Training Program on How to handle customer objection,Customer'No'-To close more sales by TAP-DC at Manipal Hospital Dwarka in 2020
- Certificate on Training Program on Sarathi Module-2 to build necessary human skills for better patient care by Dr Reddy's foundation for health education at Manipal hospital Dwarka in 2019
- Two months Internship in Department of Human Resource in Sir Ganga Ram Hospital, New Delhi in 2014
- One month Internship in operation in Medical Services at Manipal Hospital Dwarka,Delhi in 2021
Timeline
Senior Executive MSW
Max Healthcare
04.2024 - Current
Senior Associate
Manipal Hospital
01.2019 - 03.2024
Senior Executive
Artemis Hospital
09.2014 - 10.2018
Executive
Sir Ganga Ram Hospital
11.2007 - 09.2014
POST GRADUATE DIPLOMA - Hospital And Healthcare Management
IGNOU
MBA - Human Resources Management
IGNOU
Bachelor of Science - Life Science
Daulat Ram College
- Certificate of excellence for computer application from AP international New Delhi in 2013
- Certificate on Training Program on How to handle customer objection,Customer'No'-To close more sales by TAP-DC at Manipal Hospital Dwarka in 2020
- Certificate on Training Program on Sarathi Module-2 to build necessary human skills for better patient care by Dr Reddy's foundation for health education at Manipal hospital Dwarka in 2019
- Two months Internship in Department of Human Resource in Sir Ganga Ram Hospital, New Delhi in 2014
- One month Internship in operation in Medical Services at Manipal Hospital Dwarka,Delhi in 2021
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