Mamta Verma
Bangalore
Summary
Proven leader in banking operations and risk management, with a track record of enhancing customer satisfaction and financial inclusion at India Post Payments Bank. Excelled in compliance, operational troubleshooting, and digital banking, achieving recognition for outstanding financial strategies. Skilled in building strong relationships and analyzing risks, I drive business performance and operational excellence.
Overview
14
14
years of professional experience
Work History
Senior Manager
Kotak Mahindra Bank
Bangalore
02.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized events designed to educate customers on the benefits of Priority Banking services.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Identified opportunities for cross-selling new banking products or services to existing clients.
- Resolved customer complaints in a timely manner, ensuring the highest level of satisfaction is achieved.
- Developed and maintained strong relationships with customers through proactive communication and follow up.
- Provided personalized advice on financial planning, investments and insurance solutions.
- Facilitated seamless onboarding processes for new priority banking customers.
- Maintained customer data confidentiality while inputting information into system.
- Managed day-to-day operational issues related to Priority Banking services, such as account opening and closing, transfers.
- Participated in internal meetings, trainings to stay abreast of changes in policies, procedures related to Priority Banking services.
- Ensured compliance with relevant regulations governing Priority Banking activities.
Area Operations Manager/ Branch Manager
India Post Payments Bank
Bangalore
02.2019 - 02.2022
- Received special recognition from CEO IPPB for outstanding work in financial inclusion in Bengaluru Rural District
- Promoted omnichannel digital banking through CBS integrated devices that resulted in communicating GoI banking initiatives to 10,000+ families
- Managed Operational Risk for 210 team members across 155 post offices, resulting in increase in annual revenue
- Devised and executed business plan (costing, budgeting, revenue) with an average of INR 25L PA
- Managed risk triggers for the branch with nil operational lapses in 4 years
- Implementing strategies for best possible value for the organization to meet profitability targets by coaching the team on RBI endorsed policies
- Conducted financial literacy camps in Bangalore rural district villages in collaboration with district admin and GoI officials
- Developed mechanisms and models for testing efficacy of risk controls.
- Identified practices within organisation contributing to increased financial risk and recommended feasible solutions.
- Undertook risk surveys for all staff to assess level of understanding of risks.
- Compiled list of potential workplace hazards, providing risk reduction measures for injury and damage.
- Performed thorough risk assessments and evaluations, identifying potential risks and comparing with set criteria such as costs and legal requirements.
- Prepared detailed risk management and insurance budgets, keeping within targets.
- Oversaw operational and compliance risks with robust compliance assurance processes.
- Conducted advanced policy and compliance audits, liaising with internal and external auditors to ensure optimum results.
- Data Gathering and risk reporting
Assistant Manager
IDBI Bank Ltd
Bangalore
10.2017 - 12.2018
- Was a key member of demonetization cash transactions task force for my branch
- Built relationships and acted as first point of contact for clients to identify business opportunities across customer lifetime value (CLTV)
- Retained and deepen customer relationships through quality need-based conversations to explore customers financial needs and goals
- Assisted underwriting/Credit appraisal team for secured and unsecured loan applications for salaried and business profiles
- Worked closely with cross-functional teams to ensure drive volume sales/ efficiency
- Support in on boarding of existing client for new services, review authorization for service requests and exceptions
Assistant Manager
ICICI Bank Ltd
Jaipur
09.2010 - 11.2014
- Ranked 1st in whole region for lowest rejection rate and highest number of processed current account KYC applications in direct banking tracker
- Achieved best performer recognition for TASC account processing
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Creation of fixed and recurring deposits
- Managed account servicing and modification, funds transfer, account portability
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Adhered to compliance and audit related requirements and queries in
- KYC department
Education
diploma - Banking & Finance
Manipal Institute of Banking
Bengaluru, KAOct 2017
MBA - Banking & Finance
Banasthali University
Jaipur, RJApril 2010
B.Sc - Biochemistry and Biotechnology
St. Xavier's College
Ahmedabad, GJApril 2008
Compliance & Risk Management Certificate -
Skills
- Banking Operations
- Analysis, Risk Mitigation , Policies ( Retail Banking ) , BFSI ( Pre Sales ) , Digital Banking
- Compliance and Risk Management
- Procedure development
- Operational troubleshooting
- Risk analysis
- Risk reporting
- Risk assessments
- Business performance management
Timeline
Senior Manager
Kotak Mahindra Bank
02.2024 - Current
Area Operations Manager/ Branch Manager
India Post Payments Bank
02.2019 - 02.2022
Assistant Manager
IDBI Bank Ltd
10.2017 - 12.2018
Assistant Manager
ICICI Bank Ltd
09.2010 - 11.2014
diploma - Banking & Finance
Manipal Institute of Banking
MBA - Banking & Finance
Banasthali University
B.Sc - Biochemistry and Biotechnology
St. Xavier's College
Compliance & Risk Management Certificate -
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