Venkatesh Kumar G

• Delivering Monthly and Quarterly Regulatory/Compliance/Audit related reports according to the prescribed standard
• Consistently achieved 100% on-time accuracy in RBI report submissions, demonstrating meticulous attention to regulatory requirements
• Managed Marketing Operations Configuration with an exceptional 99.99% precision rate, overseeing complex campaign setups including Whatsapp, Push Notifications, SMS, and CLCM campaigns
• Implemented transformative automation initiatives in PAN delinking and UCIC monitoring, significantly enhancing compliance operational efficiency
• Implementing and optimizing operational delivery procedures as well as project management tasks related to banking operations
• Managing the needs of numerous clients and making sure that the needs are met on schedule
• Collaborating with internal team members to develop solutions that satisfy user stories and the business needs of clients
• Documenting goals with stakeholders and clients; communicating openly to meet deadlines
• Developed sophisticated MIS dashboards and validation tools that streamline team performance and provide actionable insights
• Facilitated cross-functional collaboration with Product, BI, and Engineering teams to resolve audit points and maintain clean regulatory outcomes
• Creating systems, processes, and procedures to increase process effectiveness and create best practices
• Leading delivery teams to understand customer goals and key performance metrics and their thresholds for account
• Participating in and sharing account performance across operational, quality and fulfillment parameters with internal/ external stakeholders & senior leadership
• Managing and resolving complex project escalations, process risks or early warning signs on project delivery to eliminate any revenue leakage
• Achieved success in guiding process transfer through the development of crucial regulatory reports and report automation
• Played a key role in involving business on tool automation project (BRD creation)
• Monitoring daily reconciliation on MasterCard Transactions, PG and UPI Transactions, Migration processing and Harmonization of TAT

Strategic Contributions:
- Created comprehensive control reports for daily onboarding and KYC limit breach monitoring
- Established robust validation frameworks ensuring strict adherence to RBI guidelines
- Led reconciliation processes with a strategic and detail-oriented approach

• Monitored every international transaction that used the MasterCard operating system
• Managed shift/ team/ service delivery/ quality/ performance and time management, creation of bench strength and backups for each activity
• Assessed each team member's performance on an individual basis and inspired them to work harder
• Organized training sessions to boost the efficiency of the team members who were underperforming
• Created reports to track team members' productivity and performance while ensuring that pre-established quality standards were met so that the company could meet its key performance indicators
• Worked in Credit and Debit Card Authorization (Stand-In, X-Code, Negative Listing, Premium Listing, Range/Transaction Block), Clearing (Incoming and outgoing files processing/Chargeback/dispute) and Billing Inquiries