Manali Vitkar
Pune
Summary
Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Amazon Development Centre India Private Limited
Pune
05.2024 - 01.2025
- Performed follow-up calls to customers regarding their inquiries or orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
Kitchen Trainee
La Villa Duflot Perpignan Restaurant Hôtel&Spa
Perpignan
07.2024 - 10.2024
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Packaged and bagged cooked food and prepared items.
Education
Bachelor of Hotel Management & Advance Diploma - International Hospitality Administration (I.H.A)
International Institute of Hotel Management
Pune03-2022
Higher Secondary Certificate ( HSC ) - Commerce
Symbiosis College of Arts And Community
Pune03-2019
Skills
- Technical support
- Troubleshooting
- Escalation control
- Call center experience
- Customer needs assessment
- Customer relationship management
- Complaint handling
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Kitchen Trainee
La Villa Duflot Perpignan Restaurant Hôtel&Spa
07.2024 - 10.2024
Customer Service Executive
Amazon Development Centre India Private Limited
05.2024 - 01.2025
Bachelor of Hotel Management & Advance Diploma - International Hospitality Administration (I.H.A)
International Institute of Hotel Management
Higher Secondary Certificate ( HSC ) - Commerce
Symbiosis College of Arts And Community
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