MANAS KAPOOR
Hospitality(Hotels, Restaurant), Luxury Retail, Real Estate, Business Development
New Delhi,DL
Summary
A result-oriented professional with more than 12 years of experience in managing different kind of Food & Beverage Retail (Hospitality) Operations Events, Handling HNI's (High Network Individuals) and Event Planning. Worked with leading hospitality brands such as Oberoi Hotels, Taj Hotels, Hyatt Hotels, Stonex as Sales and Operations leader with sound judgment, good planning abilities and interpersonal communication strengths. Exceptional influencing and communication skills that has greatly contributed to the organization growth. Resourceful in optimal staff utilization to enhance operational excellence, cost reduction, productivity enhancement and promoting positive customer experience to drive loyalty and repeat business. Core strengths lie in remaining calm under pressure, conflict resolution, concept enhancement and bringing everyone along to work towards the common goal.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Senior Manager, Sales and Business Development
Stonex India Pvt.Ltd
05.2023 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Regional Sales Manager
Square Yards
03.2021 - 04.2023
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Executed successful marketing campaigns to generate new business and expand customer base.
General Manager - Operations
The House Of Celeste , A Michelin Star Chef Restaurant– Chef Suvir Saran & Mandarin trail
01.2019 - 03.2021
- Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
- Meets restaurant financial objectives by developing financing; establishing banking relationships;preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
- Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry.
Assistant Manager Food and Beverage
Hyatt Regency
05.2015 - 01.2019
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to employees in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Created and deployed successful strategies to boost restaurant performance and increase efficiency in different areas.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Food and Beverage Supervisor
The Oberoi New Delhi
06.2012 - 05.2015
- Organizing and delivering team meetings and training events regularly.
- Maintaining knowledge of standard operating procedures and assist staff in carrying out their duties as required.
- Promoting a customer focused culture by encouraging in house training of all team members through an agreed training plan.
Education
B.Sc in Hospitality - Hotel Management
Institute Of Hotel Management Gangtok
06.2009 - 2012.06
Skills
Retail Operations
Event management
F&B Operations
Project Management
Client Management
Event Planning
Strategic Planning
Social media Marketing
Certification
WSET Level 2 Certified
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Accomplishments
1. The House Of Celeste -A Michelin Star Chef's Restaurant (Chef Suvir Saran)
2. House A @ Hyatt Regency Delhi - Members Only Club
3. Esquire Night Club @ Samrat Hotel-Night Club
4. Prestige Wines And Spirits - Wine sales
Affiliations
- WSET Level 2 Certified
- Lean Six Sigma Green Belt Certified
- DGCA Certified First Aider
Timeline
Senior Manager, Sales and Business Development
Stonex India Pvt.Ltd
05.2023 - Current
Regional Sales Manager
Square Yards
03.2021 - 04.2023
Lean Six Sigma Green Belt Certified
10-2020
General Manager - Operations
The House Of Celeste , A Michelin Star Chef Restaurant– Chef Suvir Saran & Mandarin trail
01.2019 - 03.2021
Assistant Manager Food and Beverage
Hyatt Regency
05.2015 - 01.2019
WSET Level 2 Certified
03-2015
Food and Beverage Supervisor
The Oberoi New Delhi
06.2012 - 05.2015
B.Sc in Hospitality - Hotel Management
Institute Of Hotel Management Gangtok
06.2009 - 2012.06
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