Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Languages
Timeline
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Manas Mishra

Bengaluru

Summary

Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

3
3
years of professional experience

Work History

Hub Operations Manager

Zepto
Bengaluru
07.2024 - Current
  • Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
  • Performed periodic audits of warehouses' assets and resources to ensure they are properly utilized.
  • Created reports to track progress towards meeting operational goals and objectives.
  • Resolved customer inquiries quickly while maintaining high standards of customer service.
  • Implemented cost-saving measures through process optimization initiatives.
  • Collaborated with vendors on supply chain management issues including inventory control and procurement.
  • Monitored KPIs such as turnaround time, accuracy rates, delivery times to measure performance of hubs' operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Optimized existing database structures for better performance on analytics tasks.
  • Provided data-driven solutions to support decision making.
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.

Supply Associate

Dunzo
Delhi
01.2022 - 06.2022
  • Played a supporting role in designing spreadsheets, presentations and database applications that improved reporting in the organization
  • Managed daily level operations for 450 delivery partners in Dunzo
  • Onboarded the maximum number of partners during the Diwali season
  • Helped various teams to launch Dunzo daily stores across Delhi/NCR.

Central Operations Associate

NoBroker.com
Bangalore
  • Played a key role in setting up the cleaning business during the 2022 cleaning season and helped scale up the business from 1000 deliveries to 30000 deliveries within a 3 month period
  • Set up the central supply team within a span of 15 days and ran operations to onboard 250 FHC partners for the cleaning season in 2022
  • Built ops dashboards on excel for category managers and associates so that they could review key data points and increase efficiency and output at a daily level
  • Set up processes that enhanced productivity of central lead assignment team
  • Built reporting metrics on excel for the leadership in cleaning and AC categories.

Business Development Associate

Urban Company
Kanpur
  • On-board salon professionals in Kanpur and manage professionals of Kanpur, Ludhiana and Varanasi
  • Launched the salon classic business in Agra and Kanpur
  • Managed a team of 3-4 interns and reported to the cluster lead of salon business (Tier 2 market).

Education

BBA - Business

Bundelkhand University
Jhansi
05-2021

Intermediate -

BNSD Inter College
Kanpur

High School -

Onkareshwar Sarasvati Vidya Niketan
Kanpur

Skills

  • Team Management
  • Customer Service
  • Problem-solving abilities
  • Strategic Planning
  • SQL
  • Looker
  • Tableau
  • Excel
  • Power BI
  • Google Sheets
  • Google Cloud Platform
  • Analytics
  • Adaptability
  • Stakeholder Management
  • Warehouse Management
  • Forecasting
  • Operations Management
  • Quality Assurance
  • Data Analysis

Accomplishments

  • Certified By Ten Days Adventure Camp from Atal Bihari Vajpayee Institute of Mountaineering and Allied Sports, Kullu, Himachal Pradesh
  • Honored by the former Governor of Uttar Pradesh Mr. Banwari Lal Joshi in 2015

Languages

  • English
  • Hindi

Hobbies and Interests

  • Reading
  • Learning

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Hub Operations Manager

Zepto
07.2024 - Current

Supply Associate

Dunzo
01.2022 - 06.2022

Central Operations Associate

NoBroker.com

Business Development Associate

Urban Company

BBA - Business

Bundelkhand University

Intermediate -

BNSD Inter College

High School -

Onkareshwar Sarasvati Vidya Niketan

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Manas Mishra