MANAS SHUKLA
Travel Operations Manager
Lucknow
Summary
Highly motivated and professional Operations Manager with over 9 years of experience including hotel and travel operations, providing high-level support to the customers and maintain relationship with clients with superb hospitality. Proficient in managing Hotel inventory, Revenue, sales and well versed in creating an international travel itinerary, Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
MICE AND TRAVEL OPERATIONS MANAGER
AABEE RESORT AND TRAVEL
06.2023 - 12.2024
- Knowledge of International Travel market Europe, Southeast Asia, CIS countries
- Maintain relationship with HNI and UHNI clients
- Manage EO and YPO group and design their travel itinerary with costing and budgeting
- Maintain relationship with all 5 star luxury properties
- Attend hotel meets and International DMC meets in hotel
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets
- Curate an Itinerary with experiential activities to give a memorable experience
- MS Excel
- International Travel sales and Itinerary
- Handle EO and YPO clients
ASSISTANT MANAGER SALES AND SUPPORT
THRS (TRAVEL AND HOSPITALITY REPRESENTATION SERVICES)
09.2022 - 02.2023
- Managing Maldives Market and Thailand Market
- Handling Reservations of B2B agents and maintain relationship with them
- Maintaining rate party between all the agents and consolidators
- Take daily team briefing and assign tasks and client meetings
ASSISTANT RESERVATIONS MANAGER
RADISSON BLU GORAKHPUR
12.2020 - 08.2022
- Make their travel plan experiential
- Create travel costing element wise
- Maintain internal and external travel budget
- Maintain relationship with India Sales head for all 5 star luxury international properties
- OPERA, Create Reservations
- OTA Handling and Revenue Management
- Manage Hotel Inventory
- Conduct Team Briefing
- Attend morning meetings and Forecast meets
- Maintain relationship with OTA market managers
- Contracting with OTA and B2B agents
SENIOR RESERVATION EXECUTIVE
SUMMIT HOTEL AND RESORTS
11.2019 - 05.2020
- OPERA, Create Reservations
- OTA Handling and Revenue Management
- Manage Hotel Inventory
- Conduct Team Briefing
- Attend morning meetings and Forecast meets
- Maintain relationship with OTA market managers
- Contracting with OTA and B2B agents
RESERVATION SALES SUPERVISOR
PRAXIS SERVICES PVT LTD
08.2017 - 10.2019
- OPERA, Create Reservations
- OTA Handling and Revenue Management
- Manage Hotel Inventory
- Conduct Team Briefing
- Attend morning meetings and Forecast meets
- Maintain relationship with OTA market managers
- Contracting with OTA and B2B agents
FRONT DESK AGENT AND RESERVATION SUPERVISOR
RAMADA BY WYNDHAM GURGAON CENTRAL
03.2013 - 07.2017
- IDS, Create Reservations
- Check in and check out
- Handle C FORM
- Night Audit
- Check next day arrivals and departures
- OTA Handling and Revenue Management
- Manage Hotel Inventory
- Conduct Team Briefing
- Attend morning meetings and Forecast meets
- Maintain relationship with OTA market managers
- Contracting with OTA and B2B agents
Education
Bachelor's Degree - Commerce
Manav Bhartiya University
Solan, H.P 01.2009 - 01.2012
Two Years Diploma - Hotel Management
Institute of Advanced Management
01.2009 - 01.2011
Skills
- Knowledge of International Travel
- Relationship Management
- Travel Itinerary Design
- Costing and Budgeting
- Organizational Skills
- Time-Management Skills
- Communication Skills
- Interpersonal Skills
- Teamwork
- Detail-Oriented
- Multi-tasking
- Budget Management
- Hotel Revenue Management
- PMS Opera
- IDS
- OTA Channel Management
- Inventory Management
- MS Excel
- International Travel Sales
Timeline
MICE AND TRAVEL OPERATIONS MANAGER
AABEE RESORT AND TRAVEL
06.2023 - 12.2024
ASSISTANT MANAGER SALES AND SUPPORT
THRS (TRAVEL AND HOSPITALITY REPRESENTATION SERVICES)
09.2022 - 02.2023
ASSISTANT RESERVATIONS MANAGER
RADISSON BLU GORAKHPUR
12.2020 - 08.2022
SENIOR RESERVATION EXECUTIVE
SUMMIT HOTEL AND RESORTS
11.2019 - 05.2020
RESERVATION SALES SUPERVISOR
PRAXIS SERVICES PVT LTD
08.2017 - 10.2019
FRONT DESK AGENT AND RESERVATION SUPERVISOR
RAMADA BY WYNDHAM GURGAON CENTRAL
03.2013 - 07.2017
Bachelor's Degree - Commerce
Manav Bhartiya University
01.2009 - 01.2012
Two Years Diploma - Hotel Management
Institute of Advanced Management
01.2009 - 01.2011
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