Summary
Overview
Work History
Education
Skills
Additional Information
LANGUAGES
HOBBIES & INTERESTS
DISCLAIMER
Timeline
CustomerServiceRepresentative
Manasa Mallavajjala

Manasa Mallavajjala

Secunderabad

Summary

Seasoned healthcare professional with expertise in denial management, seeking new opportunities in the healthcare sector. Demonstrating a comprehensive understanding of denial management intricacies, successfully navigating complex reimbursement processes and maximizing revenue for healthcare organizations. Certifications in pharmacovigilance ,Medical coding and clinical research showcase dedication to staying current with industry best practices. Two years of experience contribute to a desire to bring skills and expertise to a dynamic healthcare team.

Overview

3
3
years of professional experience

Work History

Process Associate

AGS Health
02.2023 - 12.2023
  • Worked as AR associate in AGS Health for AR denial management in hospital billing
  • Researched billing errors and discrepancies to initiate corrective action.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Examined claims forms and other records to determine insurance coverage.
  • Worked on Epic software

Trainee Process Consultant

Hinduja Global Solutions
04.2021 - 07.2022
  • US Health care process,denials,RCM
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Learned new materials, processes, and programs quickly.
  • Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Interacted with clients and employees, which helped cultivate positive working relationships.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Education

B.Pharmacy - Pharmacy

Siddhartha Institute of Pharmacy
Ghatkesar, Andhra Pradesh
05-2018

12th - English

Narayana Junior College
Hyderabad, India
05-2014

10th - English

Bhavans Sri Ramakrishna Vidyalaya
Hyderabad
05-2012

Skills

  • Effective Communication
  • Accounts receivable management
  • Medical terminology
  • Data entry proficiency
  • HIPAA compliance
  • Claim submission
  • Human anatomy knowledge
  • Good Telephone Etiquette
  • Problem resolution
  • Teamwork and collaboration
  • Written communication
  • Cultural awareness
  • Microsoft Word
  • Organization

Additional Information

  • Hospital internship on pharmacovigilance in Gandhi hospital Secunderabad .


  • ADVANCED PROGRAM IN CLINICAL RESEARCH& MANAGEMENT from CLINIINDIA

Clinical Trial Management, ICH-GCP, Phases of Clinical Trial, Essential Documents, Drug Development. Process, ADR, SeriousAdverse Reaction, SAE, MedDRA, Adverse Drug, Schedule Y

  • Clinical Trials:Trial

ICH-GCP, Site Selection, Site Initiation, Terminologies, Schedule-Y, ICMR Guidelines, PhaseI, II, III & IV trials, Responsibilities of Monitor, CTA, CRA, CRC, Investigator, Sponsor, Protocol, Investigational Brochure, CRF, eCRF, Recruitment and Enrolment, CRF Completion andSubmission, and Data Query Degeneration and Resolution, Good Understanding of Regulatory guidelines inCR.

  • Clinical Data management

Electronic Data Capture , CRF designing, Validation, Coding, Clinical Data Management (ProcessFlow), Data Collection, Data Load/Transfer, Data Storage, Data Validation, Data Export (SDTM), Query Management, Data Archiving , Quality Systems, SOPs and Audits, Query resolution and data cleaning, Clinical Database Management System, Oracle Clinical® overview, EDC, 21 CFR part 11and SDTM overview, Database design and CRF annotation, Data entry and datacollection including Data transfer and Batch data load.

  • Pharmacovigilance

ADR, Serious Adverse Reaction, SAE, MedDRA, Risk Management, Pharmacovigilancerole, adverse drug reaction, SUSAR, ICH guidelines, Schedule Y, Adverse event reporting( medwatchform), Case process unit/ data entry ( triage unit), Case assessment ( expectedness, casuality, expedited of event),Narrative writing, Medical Terminologies.

  • Medical writing

Safety Writing, Regulatory Writing, Clinical Writing,  Medical Communication, Regulatory Affairs, Regulatory Submissions

  • Certification in "Executive Post Graduate Programme in Healthcare Management"from Loyola Institute of Business Administration.
  • MEDICAL CODING certification from Growise and Biomed Quest
  • INTERNSHIP in MEDIDATA RAVE & ARGUS and certification from Biomed Quest

LANGUAGES

English
Telugu
Hindi

HOBBIES & INTERESTS

  • Listening Music
  • Read Mythology books
  • Arts and crafts

DISCLAIMER

I hereby declare that the above stated information is true as per my knowledge

Timeline

Process Associate

AGS Health
02.2023 - 12.2023

Trainee Process Consultant

Hinduja Global Solutions
04.2021 - 07.2022

B.Pharmacy - Pharmacy

Siddhartha Institute of Pharmacy

12th - English

Narayana Junior College

10th - English

Bhavans Sri Ramakrishna Vidyalaya
Manasa Mallavajjala