Mandira Jadhav

• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
• Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
• Participated in external fraud prevention forums and workshops to stay informed on best practices and emerging threats.
• Provided expert guidance and support to management in decision-making processes related to fraud prevention initiatives.
• Worked in Rege for 6 months
• Helped customers to file claim provided resolution on call with proper explanation
• Educated the customer with the latest fraud and scams in the environment
• Helping with the funds recovery,giving appropriate options when required

• Assisted customers with best resolution
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Developed strong relationships with customers by providing knowledgeable advice on products and services.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Explained benefits and advantages of different product and service offerings to customers.
• Supported sales team members to drive growth and development.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
• Explored best options for the customers
• Kept follow up on the accounts when required

• Followed fair debt practices and regulatory guidelines when managing collections process.
• Recorded and updated customer personal accounts with accurate contact information.
• Upheld privacy and security requirements for customer information.
• Use to provide payment plans to the customers
• Setting up automatic payments monthly and quarterly
• Was awarded as the pay by phone queen for the year
• Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
• Developed and maintained strong relationships with clients to facilitate payment collections.

Worked for sales process

• Assisted customers with price checks
• Mortgage
• Lg gas
• Yellow pages
• Student loan finance
• Monitored customer satisfaction levels through surveys and feedback forms.
• Tracked customer complaints and followed up to ensure resolution was achieved.

Worked as subject matter expert for student loan finance