Mandvi Jha
New Delhi
Summary
Mandvi has 12+ years’ experience in IT Industry in BMC Remedy (2012-2018) & ServiceNow (2018-Till Date). Currently she’s working on ServiceNow and in ServiceNow platform as a Developer, Technical Lead. Her specialization in the ServiceNow platform is providing Management Consulting, Technical Solutions, and Implementations of ITSM, Reporting and Integrations. She has delivered 15+ ServiceNow projects for various customers. She is specialized in Overall ServiceNow platform. She’s has created /Modified more than 300 Catalog Items. She’s has worked on more than 80 Change Requests. She developed customizations , based on business needs and work on POC’s for solutions and create scoped apps, tables, Flow designer, Script Includes, Business Rules, ACL’s, Client Scripts etc. She has delivered many IT services in BMC Remedy, Extensive knowledge of Remedy and developing with AR System and AR Suite. She has Developed, maintained and deployed applications on the Remedy platform Customized and configured the Remedy platform to meet client requirements. She has worked on Remedy Developer Studio. She has worked with RPA Team to Automate BMC Remedy Configuration as per Business Requirements.
Overview
10
10
years of professional experience
Work History
ServiceNow Developer (Management Tranee)
Genpact India Pvt Ptd
11.2018 - 05.2022
- Developed different types of script based on business requirement
- Developed different types of automation, flow designer based on requirement
- Developed different types of automation business Rules based on requirement
- Developed More than 150 Catalogs Items
- Perform infrastructure maintenance activities such as cloning of instances, Creating Clone
- Preparing the deployment checklist /Resource Plan during Upgrades/Migrations
- Managed all P1, P2 and P3
- Managed Operation L1 Team with 5 Peoples
- Provided KT for New Joiners.
Application Developer (Consultant)
Tekshapers Software Solutions
01.2018 - 11.2018
- Developed, configured and managed Spoon jobs, SLM, and ADDM components
- Worked on BMC Remedy Action Request System as developer
- Worked on BMC Remedy developer studio to customization as per business requirement
- Worked on BMC ITSM Suite
- Report Creation/ Schedule
- Worked on CMDB
- Configuration and customization of the Asset Management Module
- Configuration of the Service Request Module (SRM)
- Testing and evaluating enhancement and modification of the Remedy system
- Reviewing events and monitoring performance
- Created more than 30 Knowledge Article
- Preparing the deployment checklist /Resource Plan during Migrations.
Application Developer (Consultant)
RCS Tech IT Services and IT Consulting
08.2015 - 12.2017
- Worked on Incident Management/Change management / Service Request Management
- Collaborating with IT teams and vendors to troubleshoot and resolve system problem
- Worked on Asset management
- Worked on Knowledge management
- Catalog Creation/ Modifications
- Planning installation, configuration, Remedy development, and testing
- Conducting business requirements gathering, process flow identification, and development into Remedy workflow
- Developing and maintaining custom applications
- Providing BMC Remedy System support to end-users
- Worked closely with senior developers, QA teams, and other stakeholders to ensure the successful delivery of projects
- Documenting changes to stems and all required checklists for use within the configuration baseline.
IT Executives (Consultant)
Adecco India Private Limited
01.2012 - 08.2015
- Worked as Junor Technical Support
- Provided technical support for the ITSM, including trouble shooting for L1 Incident and resolving issues within SLA
- Worked closely with senior developers, QA teams, and other stakeholders to ensure the successful delivery of projects.
Technical Lead (Assistant Manager)
Genpact India Pvt Ptd
06.2022
- Working as Technical Lead and junior solution architect
- Review and develop customizations based on business needs and work on POC’s for solutions and created, tables, workflows, Script Includes, Business Rules, ACL’s, Client Scripts, REST API integrations etc
- Discuss and pre-groom all stories and business requirements with business analysts, and process owners and provide detailed technical inputs so that proposed solutions, product capabilities and constraints are well understood before requirements and demands are formally accepted
- Worked on Customized dashboard / Report based on database Views
- Lead and guide technical team by building best possible solutions based on available technologies and future needs of the business
- Created technical documentation for Integration, including process flows, configuration guides, and user manuals, to support ITSM implementations
- Worked on POC’s if the functionality is not available in OOB
- Managing Operation and Developers L1 &L2 Team with 11 peoples
- KT Plans for new Joiners
- Managing all P1, P2 and P3.
Education
Skills
- ITSM
- HAM
- SAM
- ITOM
- Performance Analytics & Reporting
Personal Information
Title: ServiceNow Administrator, Developer
Training
- Certified System Administrator
- Certified Application Developer
- Certified Application Specialist – Performance Analytics
- Certified Implementation Specialist – Hardware Asset Management
Timeline
Technical Lead (Assistant Manager)
Genpact India Pvt Ptd
06.2022
ServiceNow Developer (Management Tranee)
Genpact India Pvt Ptd
11.2018 - 05.2022
Application Developer (Consultant)
Tekshapers Software Solutions
01.2018 - 11.2018
Application Developer (Consultant)
RCS Tech IT Services and IT Consulting
08.2015 - 12.2017
IT Executives (Consultant)
Adecco India Private Limited
01.2012 - 08.2015
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