Mangalapally Madhu
Hyderabad
Summary
Dynamic Subject Matter Expert with a proven track record at Accenture India, excelling in billing compliance and stakeholder engagement. Recognized for achieving 100% quality in high-volume invoice processing, I leverage advanced Excel skills and analytical problem-solving to drive efficiency and enhance client satisfaction. Committed to team collaboration and continuous improvement.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert
Accenture India Pvt Ltd.
02.2022 - Current
- Managed customer portals, ensuring timely and accurate invoice uploads according to specific client requirements.
- Stabilized a previously underperforming activity by thoroughly working with clients to streamline the activity and to make it up to date.
- Successfully managed the complex Procter & Gamble portal, handling both daily and bimonthly invoicing activities with utmost dedication.
- Facilitated knowledge transfer and process handover to new team during transition of Portal Invoicing sub-process, ensuring continuity and clarity.
- Earned management's trust through two years of performance, gaining responsibility for the challenging Partnership billing process.
- Manage the Partnership Billing process, responsible for verifying and approving invoices submitted by the requestor team within the Enterprise Receivables Hub (ERH) tool.
- Perform quality assurance on submitted invoices, meticulously applying numerous checkpoints to ensure accuracy and compliance.
- Ensure invoices are raised accurately and within SLA timelines.
- Ensure compliance with client SOPs, contract terms, and accounting standards.
- Act as the first point of contact for billing-related queries from agents.
- Communicate with onshore teams or clients for billing clarifications.
- Provide real-time guidance to avoid invoice rejections or disputes.
- Conduct training sessions for new hires and refresher training for existing agents.
- Monitor daily billing volumes and backlog.
- Ensure adherence to internal controls and audit requirements.
- Prepare the SLA exceptions file, ensuring accurate tracking and reporting of deviations.
- Manage the monthly seat count invoicing for three organizations, ensuring timely and accurate billing.
- Exceeded expectations in all assigned tasks and processes, demonstrating reliability and commitment to quality.
- Cultivated strong relationships with client stakeholders, communicating effectively during weekly cadence calls and ad-hoc meetings.
- Actively contributes to team activities, including cab rostering, stakeholder communication, and proactive participation in team meetings.
- Conducted comprehensive training programs for new analysts.
- Managed the daily workflow of team members, ensuring efficient task distribution, prioritization, and timely completion.
- Assisted Team Lead in preparing weekly and monthly data reports for team performance, presented in cadence calls and MSR reviews for senior management.
- Processed a high volume of invoices while consistently maintaining excellent quality and accuracy.
- Handled escalations on complex invoices and resolved the same within given timelines.
- Conducted quality checks on invoices processed by other associates, providing constructive feedback to improve accuracy and efficiency.
- Received best performer Award for delivering work with 100% Quality during high Volumes.
- Received monthly top performer Awards for processing high number of Invoices.
- Received multiple Shared Success from Team and higher management.
Client Setup Associate
Genpact India Pvt Ltd.
03.2019 - 12.2021
- Managed new client setup requests and existing client data on Oracle and Customer Data Management, ensuring accurate and timely processing.
- Responded promptly to client emails, resolving inquiries and enhancing client satisfaction.
- Handled IOL (Invoice Online) requests.
- Processed GMB and escalations emails to resolve issues.
- Conducted contract analysis to support accountants in billing processes, enhancing accuracy and compliance.
- Edited documents to meet client specifications.
- Received appreciation from client for handling key role in the team which impacts the whole team.
- Received Bronze Medal for meeting all the metrics, maintaining 100% Quality in processes & for helping the Business in a critical time.
- Received team award in the category of Curious - continuous learning and for the contribution in the team.
- Managed market operations for USA and Canada.
Education
MBA - Finance
Malla Reddy College of Engineering And Technology
Kompally, Hyderabad01.2020
Graduation - B. Com
Osmania University
Kachiguda, Hyderabad01.2017
Intermediate -
Board of Intermediate Education
Secunderabad, Hyderabad01.2014
SSC -
Board of Secondary Education
Kawadigua, Hyderabad01.2012
Skills
- Business Analysis
- Billing compliance
- AR & billing concepts
- Accounting principles
- Advanced Excel skills
- MS Word
- PowerPoint
- Analytical problem-solving
- Time management
- Team collaboration
- Stakeholder engagement
- Good communication
- Team training and mentoring
- Calm under pressure
- Quick learner
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 10/11/97
- Gender: Male
- Marital Status: Unmarried
Languages
- English
- Hindi
- Telugu
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Native
Native
References
References available upon request.
Accomplishments
Received best performer Award for delivering work with 100% Quality during high Volumes.
Timeline
Subject Matter Expert
Accenture India Pvt Ltd.
02.2022 - Current
Client Setup Associate
Genpact India Pvt Ltd.
03.2019 - 12.2021
MBA - Finance
Malla Reddy College of Engineering And Technology
Graduation - B. Com
Osmania University
Intermediate -
Board of Intermediate Education
SSC -
Board of Secondary Education