Mani A
Manager
Bangalore,KA
Summary
Looking forward to work with a growth-oriented organization, where my skills get utilized with full potential and my job will pay a value-added source to my knowledge, also would love to be in a dynamic environment with growth opportunities.
Overview
13
13
years of professional experience
6
6
Languages
Work History
Junior Manager
M-SWASTH
01.2024 - Current
- Company Overview: Digital Healthcare Services, India’s First Telehealth online service.
- Handing 10+ Micro finance partner
- Managing 800+ Independent Clinics Pan India on Medical service/Insurance Sales
- Handled 20+ Support staff & South 70+ Relationship Executive / North 55+ Relationship Executive
- Hosts health camps at field which are close to E-clinics.
- Project - Basic diagnostic checks / Inside Sales in 800+ Clinic.
- Operating remote clinics in rural areas
- Handing 100+ Doctors and Manager their performance.
- Making Plans for onsite visit to Support staff and Executive & Self onsite visiting.
- Regular Meeting with Micro finance partners and Improving the Business and quick solving challenges.
- Digital Healthcare Services, India’s First Telehealth online service.
Senior Team Leader
Startek Pvt Ltd
01.2021 - 01.2024
- Company Overview: Flipkart.com, India’s fastest seller Hub growth.
- Seller on-boarding to flipkart.com for more products in the flipkart market place.
- Assigning daily Leads to agent and generation onboarding sales.
- Find the Source for higher conversion.
- Identifying root cause of, if there are any road blocks to increase the sales.
- Identifying RCB – Request call-back and arranging call back on time for faster on boarding.
- Maintaining data of agent performance & presenting to the Client / Reporting Manager.
- Daily data validation and review the agent’s performance.
- Motivation the agents with goodies and gifts for the Toppers.
- Daily Briefing the agents on current / New updates.
- Regular monitoring and feedback to Bottomer performance (Arranging refresher).
- Flipkart.com, India’s fastest seller Hub growth.
Senior Team Leader
Bounce
01.2019 - 01.2020
- Company Overview: India's first smart mobility solution, with a mission of making daily commute stress-free, time-saving, reliable, and convenient.
- Email Support & refunds support for escalations, Technical related issue.
- Efficient Relationship with Cluster Team, Addressing Bugs to product Team for fixation.
- Validations on KYC of Consumers & Rejecting invalid KYCs.
- Maintaining Daily, Weekly & Monthly Recoverable & Exceptional refund reports to the Manager.
- India's first smart mobility solution, with a mission of making daily commute stress-free, time-saving, reliable, and convenient.
Team Leader
redBus.in/Goibibo
01.2016 - 01.2019
- Company Overview: Asia No:1 Ticketing company.
- Delivering number as per company benefit requirement and making sure my Service executive give the best number, coaching to achieve them, etc.
- Communication skills and behavioural Training: Email etiquette, effective communication, business communication, office etiquette.
- Customer handling, irate customer, active listening, probing, sympathy, voice modulation, confidence, rapport building, pronunciation, controlling rate of speech, etc.
- Verbiage, Script, and email canned response to be used for information services.
- Identifying gaps, and creating a Training module as per the required refresher Training for the process.
- Doing RCA to plan and fill the loophole to improve the process, mapping Training efficacy.
- Controlling Attrition in Team.
- Conducting PKT test every month.
- Based on PKT analysis and TNI from Quality team.
- Conducting Refresher pieces of training weekly.
- Mapping refresher efficacy.
- Daily Briefing season on Today’s target and Plan of action for miss of past.
- Dip checks on updates.
- Calibration with quality Team.
- Throughput maintenance of batch.
- Asia No:1 Ticketing company.
Assistant Team Leader
redBus.in
01.2014 - 01.2016
- Company Overview: Ticketing company.
- SPOC Team (Single Point of Bus cancellation) & FT Team (Failed Transaction Team).
- Ticketing company.
Executive
redBus.in
01.2012 - 01.2014
- Company Overview: Ticketing company.
- SPOC Team (Single Point of Bus cancellation).
- Ticketing company.
Education
Bachelor of commerce -
DR. C.V. RAMAN UNIVERSITY
Pre-University Course - undefined
UNITED THOMAS ENG SCHOOL
Diploma in Office Assistance - undefined
BANGALORE COMMUNICATE COLLEGE
S.S.L.C - undefined
MOTHER DOLPHIN ENG SCHOOL
Skills
Project Management
Time Management
Teamwork
Verbal & Written Communication
Negotiation
Leadership
Public Speaking
Critical Thinking
Hospitality Management
Service Management
Revenue Analysis
Social Media Escalations
Budgeting on Customer Delight
Necessary approval for Payment & Refunds
Interests
Personal development
Board games
Pet care
Going Long Drive with Friends
Learning new languages
Sports, fitness or wellness activities (GYM Trainer)
Making new friends learn something new
Reading
Travel and explore new cultures
Disclaimer
I declare that the above information provided is true to the best of my knowledge.
Personal Information
- Father's Name: Annadurai
- Date of Birth: 12/12/90
- Marital Status: Married
- Place of Birth: Bangalore
Timeline
Junior Manager
M-SWASTH
01.2024 - Current
Senior Team Leader
Startek Pvt Ltd
01.2021 - 01.2024
Senior Team Leader
Bounce
01.2019 - 01.2020
Team Leader
redBus.in/Goibibo
01.2016 - 01.2019
Assistant Team Leader
redBus.in
01.2014 - 01.2016
Executive
redBus.in
01.2012 - 01.2014
Pre-University Course - undefined
UNITED THOMAS ENG SCHOOL
Diploma in Office Assistance - undefined
BANGALORE COMMUNICATE COLLEGE
S.S.L.C - undefined
MOTHER DOLPHIN ENG SCHOOL
Bachelor of commerce -
DR. C.V. RAMAN UNIVERSITY