Manigandan C

To be part of a challenging & competitive organization that utilizes my technical knowledge and inter-personal skills, enriching my profile with the same. To pursue a successful career and take up challenging assignments in the field of IT and communication related as they are giving me opportunities to demonstrate my analytical, leadership and organizing skills also contributing to the growth of the organization.

• Server Management
• Network Management
• Quality for service desk
• ServiceNow

• BMC Remedy
• Sophos Tool
• RC Tool
• Trelix
• Zscaler
• Exchange
• Ping-id
• Intune
• Service Now
• Sail Point
• Logic Monitor
• Cyber Ark
• Avaya
• LPMS

Java /automation testing

RFID based school children transportation tracking system using RFID, GSM and GPS technologies.

• Working on Calls, tickets, chat, emails and TES
• Good communication skills
• Well versed in working on Office 365 tools
• Providing Remote support to End users for all the project related applications.
• Resolving the issues related to Password, Cyber Ark, SAP, Service-now, Software Center, Oracle, Share-point, One-drive, Bi-locker, Trelix, printer, Adobe, Office Apps
• Working on Onboarding, Email account creation and Termination requests
• Working on Windows application related Issues
• Creation and maintenance of Oracle Accounts
• Installation of productivity software
• Performing Troubleshooting for the issue related to VPN, Browser issues, Application issue etc.
• Configuration of Ping-id & Intune on user's mobile
• Handling Outlook & Teams related issue
• Creation & modification of DL, SM and CR
• Manual & Automatic configuration of Outlook.
• Escalating network related issues to network team by providing Ping & Trace route details.
• Responding to outage within established SLA guidelines.
• Coordinating with different teams to resolve the technical issues.
• Involved in mentorship activities within team
• Worked on preparing routing matrix for certain application
• Handling Escalations mails
• Worked on other support platforms of service desk including Lunar, Invensys and Aveva
• Working on shift lead activities such as monitoring queue, break management, reassignment of tickets, Team Management, shift management
• Worked on AI platform in feeding data to chat-bot
• Having Good Exposure on Service desk process/Operations/Quality

Flexible and Adaptable Performer

Good team player and can work under pressure. Ability to work in Team

Good Communication skills

Self-motivated and Well-determined in my work

 Able to handle multiple assignments

Dedicated and very good decision maker

• Father's Name: Chinnappan K
• Mother's Name: Tamil Selvi C
• Date of Birth: 07/29/94
• Martial Status: Single
• Nationality: Indian

Watching Movies , Long Drive

I, Manigandan C declare that the information furnished above are true to the best of my knowledge and belief.

 Bangalore 

MM/DD/YY                                                                                                                             (C MANIGANDAN)